On-Site Guest Experience Specialist

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Position Purpose

This on-site position in St Augustine, FL, is responsible for managing a large number of inbound Sales Phone calls promptly for tours and attractions located across the United States. You are to answer calls with a smile in your voice, enthusiasm, and pride in our many tourist locations and products. Your primary task is to make a high-energy sales pitch to sell tickets and take reservations while communication accurate information. Ensure the customer knows what they would miss by not taking our tour. You tell our story to everyone you come in contact with; they judge our company and all of our CASTmembers by the way you perform your job. 

This position is a part-time position at our Call Center in St Augustine. Our call center is open 7 days a week from 8am to 9pm, seasonally. Schedules vary weekly and may include weekends/weekdays; day and night shifts; and Holidays. 

We are seeking sales-focused, motivated, and detail-orientated individuals to answer questions, promote our tours and attractions, and sell tickets via the phone for trolley tours and attractions at all our locations, as well as many other attractions within the United Sates. 

Employee Benefits

• Competitive pay: $15.50 per hour + uncapped commissions!
• Paid training: $17 per hour
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!

Start your new Career with Us Today!

This positions requires the ability to work flexible hours/shifts, days/nights including weekends, weekdays, evenings, and holidays.

*Eligibility requirements may apply

Essential Functions

• Answer inbound calls from both telephone and live chat from the websites promptly and professionally.
• Extend courtesy and hospitality in full measure to every guest.
• Provide information and build the customer's interest in the services and products offered by the company.
• Proactively encourage guests to purchase tour tickets. Sell additional services by recognizing opportunities to up-sell

Required Knowledge, Skills, and Abilities

• High degrees of self-motivation and the ability to work independently over long periods of time within the scope of established rules and regulations.
• Have demonstrable customer service and sales skills
• Ability to accurately type 40 to 45 words per minute
• Ability to read, write, and speak clear English in order to communicate with coworkers and the general public
• A sound knowledge of telephone etiquette with the ability to speak in a clear voice. No shouting or interrupting the customer. Voice modulations.

Qualifications

• High school graduate or equivalent preferred.
• 6 months or more experience in a call center environment or customer service experience is preferred

Other Requirements

• Must pass pre-employment background check and substance abuse testing
• Ability to learn and memorize details of the products sold by the National Customer Care Center in 90 days.