On-Site Parts Counter Sales

Tidewater Fleet Supply/TNT Parts, one of the largest independent distributors of fleet, truck, trailer, and heavy equipment parts in the Southeast is rapidly growing and need qualified candidates like you.

The On-site Parts Counter Sales position supports fleet personnel with their parts needs while delivering a high level of customer service. This role is based in the Tidewater Fleet Supply on-site parts room located within a fleet services garage. The ideal candidate will be detail-oriented, customer-focused, and comfortable working in a fast-paced, hands-on environment supporting daily fleet operations. 

Responsibilities

• Provide excellent customer service at the counter by listening to customers and meeting their needs.
• Assist in generating invoices for customer requisitions into ERP system.
• Assist in entry of vendor receiving documents into ERP system.
• Service customers by identifying needed parts, using parts catalogs, computer system.
• Maintain a current knowledge base of all product offerings to identify and fulfill customer needs.
• Respond to in person and email inquiries from the Fleet Technicians.
• Locate and obtain parts.
• Process buyouts for non-stocked parts.
• Keep counter and parts room neat and clean.
• Occasionally drive company vehicle to pick up parts.
• Provide 24-hour support at the city location during emergencies.
• Performs other related duties as assigned.

Physical Demands and Working Conditions

• Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Stooping, crouching, reaching, standing, and walking are occasionally required.
• Keying data is repetitive motion and is frequently required.
• The position is not substantially exposed to adverse environmental conditions.
• Must have open availability.  Some night and weekend will be required.

Skills, Knowledge, and Abilities

• Excellent verbal and written communication skills.
• Strong organizational and multi-tasking skills.
• Enjoy working in a fast-paced customer service environment.

Benefits:

• Health Benefits (Medical/Dental/Vision) with Health Savings Account
• 401K - Employer Match
• Paid Time Off
• Performance Bonuses
• Life Insurance - Employer Paid
• Supplemental Policies (Disability. Accident, Critical Illness, Legal Support)
• Employee Assistance Program

 Education and Experience

• A high school diploma or GED is required.
• A minimum of 3 years’ experience in parts sales and/or counter operations is required.