Onsite Support Engineer

Summary

Job Responsibilities

•    Repair, install, troubleshoot, inspect and modify Bühler equipment at customer site during standard business hours.
•    Assess customer needs regarding maintenance, spare parts, modernization, and improvement of process.
•    Provide technical support externally and internally.
•    Develop, organize and provide customer training programs.
•    Promote Bühler Customer Service products and help the customer to plan future service.
•    On-call rotation for support outside of business hours.
•    Carry out repairs, modifications, inspections, overhauls, and preventive maintenance activities.
•    Analyze, troubleshoot, and resolve mechanical, electrical, and software-related issues in cooperation with the relevant engineering departments.
•    Train customer personnel in machine operation, maintenance, and basic troubleshooting procedures.
•    Support machine software updates and continuous improvement activities.
•    Prepare detailed service reports and submit weekly reports, emails, and required documentation in a timely manner.
•    Ensure professional representation of Bühler at customer sites.
•    Support customer projects and ensure high machine availability and operational performance.

Qualifications

•    Bachelor's in engineering or accredited technical degree or equivalent training or experience in a field of technology such as electrical, mechanical, vacuum technology, thin film, physics or similar field.
•    Previous field service experience or machine engineering is preferred.
•    5+ years of vacuum coating technology experience strongly preferred.
•    Demonstrates leadership as an effective role model for the department in tasks both internal and external to the company.    
•    Must be able to work under pressure.
•    Excellent negotiating skills.
•    Maintains discipline, recommending and administering corrective action according to company policy and procedures.
•    Proficient with MS Office: Word, Excel, PowerPoint, Outlook.
•    Maintain valid driving license.
•    Strong troubleshooting and fault-finding skills in complex machinery and industrial systems.
•    Strong Knowledge of PLC programming, Allen Bradley is an advantage.
•    Ability to read and interpret technical drawings, electrical schematics, and service documentation.
•    Fluent in English, both written and spoken.
•    Friendly, professional, and open-minded personality with a serious and customer-focused attitude.
•    Reliable, accountable, and committed to delivering high-quality service.
•    Strong communication skills with clear and effective verbal and written communication.
•    Ability to understand customer requirements and translate them into practical technical solutions.
•    Independent, organized, and solution-oriented working style.
•    High level of flexibility, adaptability, and resilience under demanding conditions.
•    Team-oriented approach with the ability to collaborate across departments and cultures.
•    Readiness for long-term assignments, including continuous stays of up to 2 years at customer sites.
•    Ability to travel nationally and internationally.
•    Flexibility regarding working hours, locations, and project requirements.