Operating System Support

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Title: Operating System Support

Job Location: Ashburn, VA

Duration: 12 + Months

Description:                                                                                 

• Engineer will support the Operating Systems and Application infrastructure for ISD customer environments. 

• Operating System support: Windows or Linux 

• Hardware Support: UCS B or C series, Server parts replacement (various) 

• Application Support: Experience learning and supporting vendor and custom based applications; experience with Active Directory, SQL, 

• Technologies/Solutions: VMWARE, SAN Storage, Hosted and Managed Solution support 

• Experience with the using the following monitoring and event platforms: SCOM, Service Manager, SCCM 

• Create change process documentation (MOPS) 

• Perform standard changes and provide escalation support for complex technical issues. 

• Act as primary technical in critical event management situations including providing support on technical and customer bridges. 

• Work client alerts and associated trouble tickets to meet all contractual SLA's. 

• Own the resolution of escalated internal and external client issues. 

• Work on cross departmental projects with internal and external teams. 

• Provide recommendations to Tier 3, Service Delivery team, and management on process, monitoring, or technical improvements. 

Qualifications :

• 3-5 years of experience with Operating Systems and Application support 

• Must be able to multitask.

Application Support/VM WARE/Windows or Linux/Active Directory

All your information will be kept confidential according to EEO guidelines.