Operations Administrator

OVERVIEW: The Operations Administrator will be responsible for supporting operational functions with a strong emphasis on data management, including the creation and maintenance of spreadsheets to track yield, key performance indicators (KPIs), and other operational metrics. This role also involves customer service, vendor relations, administrative tasks, and facilities management activities to ensure smooth operations at the Glendale facility. 

ESSENTIAL JOB RESPONSIBILITIES/FUNCTIONS: 

• Develop, maintain, and analyze spreadsheets to track yield, KPIs, and operational metrics, ensuring data accuracy and generating actionable reports to drive operational improvements. 
• Build and maintain strong relationships with customers, vendors, and transportation companies by addressing inquiries, resolving issues promptly, coordinating timely product pick-ups and deliveries, and supporting procurement activities. 
• Identify and recommend workflow improvements, track and update operational goals, and ensure alignment with company objectives to enhance overall efficiency. 
• Perform and manage administrative tasks, including data entry for orders, scheduling and confirming delivery appointments, and organizing paperwork such as transportation documents, invoices, and inspection reports. 
• Assist with production forecasting and line scheduling. 
• Assist in packaging and materials management and ordering. 
• Assist in additional document development of S.O.P. for industry software operation and training. 
• Ensure compliance with safety protocols and work regulations while maintaining departmental housekeeping standards. 
• Answer phone lines. 
• Notify customers of issues with delivery and/or products. 
• Filing any misc. paperwork (transportation, inspections, packing slips, invoices, etc) 
• Complete special projects as assigned. 

COMPETENCIES: 

• Demonstrate the highest integrity both personally and professionally. 
• Provide excellent written and verbal communications skills. 
• Capable of working with peers and associates from other departments and shifts in a proactive and constructive manner. 
• Ability to handle multiple jobs, simultaneous projects in a fast-paced environment meeting timelines and deadlines 
• Ability to prioritize, multi task, and shift priorities as necessary 
• Proficient in MS Office software including Excel, Word, PowerPoint 

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

QUALIFICATIONS: 

• High School Diploma is required, Associates or Bachelor’s Degree is preferred 
• At least 2 years of experience in an office or administrative support role 
• Professional, positive personality and demeanor 
• Excellent customer service 
• Detail oriented, able to multi-task effectively and work well under deadlines 
• Proficient with MS Office - Excel, Word, PowerPoint and Outlook 
• Must be Bi-lingual Spanish