Operations Analyst

Operations Analyst Job Responsibilities:

Accomplishes business objectives by identifying and solving customer information and processing problems.
 

Operations Analyst Job Duties:

• Identifies project requirements by interviewing customers; analyzing operations; determining project scope; documenting results; preparing customer contracts.


• Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs.


• Develops project estimates by identifying phases and elements, personnel requirements, and costs.


• Verifies results by completing tests.


• Prepares customers to use system by conducting training.


• Provides reference for customers by writing documentation; providing support and help.


• Maintains systems by researching and resolving problems; maintaining system integrity and security.


• Maintains quality service by establishing and enforcing organization standards.


• Prepares reports by collecting, analyzing, and summarizing information.


• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.


• Contributes to team effort by accomplishing related results as needed.

Operations Analyst Skills and Qualifications:

Problem Solving, Quality Focus, General Consulting Skills, Project Management, Process Improvement, Client Relationships, Reporting Skills, Networking Knowledge, Networking Standards, Technical Zeal, Job Knowledge.