Operations & Field Manager

SD Sparkle Cleaning Co. – San Diego, CA

Pay: $24–$30/hour (30–40 hours per week)
Schedule: Full-time preferred
Location: San Diego County (Field + Administrative Work)

About SD Sparkle

SD Sparkle is a growing residential and short-term rental cleaning company serving clients throughout San Diego County. We are known for quality, reliability, and strong client relationships.

As we continue to grow, we are seeking a hands-on Operations & Field Manager to help stabilize, organize, and elevate our daily operations.

This role is ideal for someone with strong cleaning experience and natural leadership instincts—someone who values structure, problem-solving, accountability, and supporting both clients and team members.

Position Overview

This is not just a cleaning role.

This is an operations leadership position that supports the business at every level. You will serve as the central point of coordination between:

• Cleaning team members

• Clients

• Short-term rental (STR) and property management partners

• Scheduling, quality control, and operational follow-through

Key Responsibilities

Team Coordination & Scheduling

• Schedule and coordinate cleaners daily

• Confirm availability and ensure proper job coverage

• Communicate job details, access instructions, and expectations

• Handle call-outs and last-minute schedule changes

• Ensure cleaners are prepared with proper supplies and information

• Address performance issues professionally and promptly

Training & Quality Control

• Onboard and train new cleaners

• Ensure adherence to company SOPs and quality standards

• Review post-clean photos

• Conduct in-person cleaning audits when necessary

• Provide coaching and identify areas for improvement

Client & Partner Management

• Serve as primary point of contact for key partners (including STR and property managers)

• Track job progress from start to completion

• Request and review job photos

• Manage client feedback, concerns, and follow-ups

• Understand property-specific expectations

Operations & Administrative Support

• Monitor supply inventory and storage stock

• Track and manage restocking needs

• Assist with pricing and job estimates

• Support invoice preparation and review

• Ensure jobs are properly closed in company systems

• Troubleshoot day-of operational issues

• Manage incoming client calls and communications

Qualifications

Required

• 2+ years of residential or STR cleaning experience

• Leadership, supervisory, or coordination experience

• Strong communication skills (text, phone, in person)

• Reliable transportation and valid driver’s license

• Comfortable managing adults and providing feedback

• Highly organized, calm under pressure, and solution-oriented

Preferred (Strongly Valued)

• STR or property management experience

• Experience with scheduling software (Housecall Pro, BookingKoala, etc.)

• Bilingual (English/Spanish)

• Hospitality or hotel housekeeping management background

Why This Role Matters

This position directly supports:

• Team stability

• Client satisfaction

• Business growth

• Founder sustainability

You will have meaningful responsibility, autonomy, and influence within a growing company.

How to Apply

Please submit:

• A brief summary of your cleaning and leadership experience

• Why you are interested in an operations or management role

• Confirmation that you have reliable transportation

Shortlisted candidates will be invited to a Zoom interview.