Operations Assistant

Primary Purpose of the Job:

An operations assistant plays a critical role in coordinating and leading daily warehouse and transportation operations to ensure the efficient, safe, and timely movement of food throughout the food bank’s network. This position serves as a central point of communication between drivers, warehouse staff, partner agencies, and operations leadership, while also providing hands-on leadership and operational support. The role balances dispatching, scheduling, problem-solving, and team leadership in alignment with the food bank’s mission. 

Job Duties and Responsibilities:  

• Maintain truck logs, dispatch and check-in of drivers, headcount/truck forecasting, and provide operational updates to teams on a needed basis 

• Ship, maintain, and monitor WMS for issues with orders. 

• Monitor returns, order overages and order shortages and report any discrepancies to the FB operations team 

• Verify invoices and driver logs 

• Process returns reports and work with inventory control team/logistics team to coordinate all returns and re-deliveries 

• Perform typing, data entry and other clerical duties for operations team as assigned 

• Assist transportation managers in all clerical tasks on a needed basis 

• Monitor security system and be the first line of response when the intercom is rung 

• Work collaboratively with other staff members to accomplish goals and objectives of the operation 

• Assign/adjust routes designated by the transportation managers 

• Validate returns from the food sourcing routes and update the teams accordingly 

• Communicate to the operations departments of route delays/changes 

• End of day recap communicated to operations department 


• Perform other duties as assigned (ie loading trucks, inventory management, etc) 

Qualifications:

• High School Diploma ad minimum of 1 year related work experience


• Proficiency in MS Office, WMS and Fleet Tracking systems. 


• Accurate numerical data entry skills. 


• Ability to work in fast paced work environment.  


• Ability to operate electric pallet jacks and manual pump jacks. 


• Positive attitude, team-oriented, and comfortable interacting with diverse individuals. 


• Commitment to the mission and values of the Food Bank for New York City 

Compensation for this role is $25/hr

Featured Benefits  

• Competitive Health Benefit Package (Medical, Dental & Vision) 


• 403(b) Retirement Plan with company match 


• Generous paid time off (PTO, Holidays, Volunteer Time, 4-day work weeks during the Summer & More!)  


• Flexible Spending Accounts (FSA), Dependent Care Accounts (DCA) & Commuter Reimbursement Accounts (CRA) 


• Learning & Development Opportunities (Robust E-Learnings library, Lunch & Learn Sessions & More) 


• EAP, wellness and mental health resources 

People-First Culture  

At Food Bank for New York City, we pride ourselves on having a People-First Culture, our people are our greatest strength. In addition to our benefits, we offer employee engagement opportunities such as our culture committee, annual organization celebrations and more!