Operations Coordinator

Operations Coordinator

Bloomington, CA (Onsite)
Full-Time
Day Shift | Monday–Friday, 8:00 AM – 4:30 PM
Compensation Range: $25 – $30 per hour

About Cargomatic

• Cargomatic is revolutionizing the transportation industry


• Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking


• Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain


• Recognized as a Built In Best Places to Work, reflecting our people-first culture and commitment to growth, collaboration, and impact

About the Role

• Support daily terminal and delivery operations in a fast-paced environment


• Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams


• Ensure smooth dock launches and high levels of on-time pickup and delivery performance


• Provide consistent, high-quality customer and driver support


• This role is onsite in Bloomington, CA and aligned to standard weekday business hours

What You’ll Do

• Provide high-level customer service and operational support


• Support drivers and serve as a primary point of contact during daily operations


• Coordinate with dock supervisors to ensure successful daily dock launches


• Lead and coordinate drivers to maintain on-time pickup and delivery performance


• Maintain accurate driver records, including times, routes, and special handling instructions


• Manage KPIs, open job reports, and daily POD reconciliation


• Oversee pickup dispatch management, including B2B and B2C assignments


• Support key customer accounts and provide ETAs as requested


• Manually build jobs when required and input rate adjustments


• Track and trace shipments to ensure service expectations are met


• Provide ad-hoc delivery and pickup coverage as needed


• Attend weekly operations meetings and support continuous improvement initiatives

What We’re Looking For

Required Qualifications

• Strong written and verbal communication skills


• Demonstrated experience in customer support and customer satisfaction


• Ability to think on your feet and problem-solve in real time


• Ability to learn quickly and adapt to new tools, systems, and processes


• Intermediate to advanced working knowledge of Microsoft Excel


• Strong analytical, organizational, and problem-solving skills


• Comfort working in a fast-paced environment with shifting priorities


• Ability to prioritize tasks and operate with a strong sense of urgency

Preferred Qualifications

• Previous dispatch, transportation, or logistics experience


• Bilingual in Spanish

Benefits & Perks

• Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans


• Company-paid life insurance and short- and long-term disability coverage


• Flexible spending accounts and dependent care savings options


• Employee Assistance Program with confidential counseling, legal, and financial resources


• Wellness programs and benefit advocacy support

Equal Opportunity Employer

• Cargomatic is an equal opportunity employer


• We celebrate diversity and are committed to creating an inclusive environment for all employees