Operations Coordinator

Pay: Annual gross salary of $33,280

Context of Job:

Are you detail oriented and love organization? Are you a good listener, but also ready to take action and address customers’ needs? Are you upbeat and personable? Then, look no further!

Home Technology Group is looking for a highly motivated capable individual to join the VacuuPro team as an Operations Coordinator. Face time in the Georgetown, Delaware office will be required on a regular schedule to build rapport with technicians and team as well as for shipment logistics. Regular schedule includes alternating weeks: five eight-hour days on regular week; four ten-hour days with Friday off every other week. Hybrid options are available following the onboarding training period. Learn more about VacuuPro and our positive company culture here: https://vacuupro.com/

Offering:

Home Technology Group offers 5 days paid vacation leave per annum and 6 paid holidays. Company uniforms are provided as well as financial assistance for select college courses subject to management approval. In addition, our new hire will have eligibility for any additional employee benefits as provided in the future.

Responsibilities:

• Customer relationship management via phone and email


• Scheduling and coordination of services, appointments, and repairs with homeowners and technicians


• Data entry into the system of record for tracking and reference purposes


• Management of warranty claims, service appointments, and follow up visits as needed


• Coordination of inventory shipments, delivery and receiving


• Troubleshooting skills to assist homeowners with existing vacuum systems

Requirements:

• High School Graduate. College degree preferred


• A minimum of two years experience of customer service and/or coordination


• Knowledgeable in the field of residential construction


• Ability to communicate with customers, technicians, vendors, and builders


• Ability to behave professionally and accommodate the needs of the customers


• Ability to organize and utilize time management skills


• Ability to perform well under pressure