Operations Coordinator - Brokerage (OH, MN, MO, PA, CO, UT, AZ)

The Business Operations Coordinator plays a critical role in supporting brokerage leadership and supporting effective execution of strategic initiatives, operational processes, and day-to-day business needs.
This role operates as a central point of coordination across local offices, regional leadership teams and sales enablement balancing hands-on operational support with project execution and change management.
The position requires strong business acumen, attention to detail, and the ability to manage high-touch, in-market activities supporting brokerage operations.

Candidates must be based in (or willing to work from) one of the following markets with regular in-office presence: Cincinnati, OH; Columbus, OH; Pittsburgh, PA; Minneapolis, MN; St. Louis, MO; Denver, CO; Salt Lake City, UT; or Phoenix or Tucson, AZ

Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.

Business Operations & Execution Support

• Support office transitions (e.g., main office to satellite model), including: 

  • Transferring active transactions across offices and systems

  • Reassigning agent affiliations and updating brokerage records

  • Auditing and updating systems, and marketing profiles tied to office changes

• Coordinate end-to-end logistics for office relocations, closures, and updates, including managing timelines, coordinating with facilities and vendors, overseeing equipment and signage changes, supporting agent and staff workspace transitions, and resolving day-of issues to ensure minimal business disruption

• Serve as a subject matter expert (SME) and provide hands-on, in-market support for brokerage platform and tools, including: 

  • Testing workflows during system rollouts

  • Troubleshooting day-to-day issues for agents and managers (e.g., missing transactions, system errors)

  • Providing retraining and support to drive adoption

• Manage data and form transitions, ensuring accuracy of system inputs, templates, and reporting outputs

• Build and maintain project trackers to support initiative execution (agent moves, recruiting efforts, office changes)

Communications & Change Management Support

• Coordinate with cross functional teams including Marketing, Finance, HR, Tech, and Facilities to align timing, messaging, and dependencies related to multi-step changes occurring in the region (i.e. office/talent movement, initiative rollouts, etc.)

• Assist in sequencing communications so the field receives one consistent, logical story

Leadership Support, Events & Programs

• Coordinate and execute local events, meetings, and leadership sessions, including: 

  • Managing invitations, attendance tracking, and logistics

  • Acting as point person for day-of event coordination and issue resolution

• Support leadership development and agent engagement programs by: 

  • Scheduling sessions and coordinating participants

  • Preparing materials and packaging training resources

• Support top agent coaching programs through scheduling and reporting, including: 

  • Tracking participation and attendance

  • Preparing performance metrics and summaries

Operational Administration & Compliance

• Manage E&O process specific to Denver market, including: 

  • Verifying agent compliance and payment status

  • Coordinating vendor payments where applicable

  • Maintaining and distributing Certificates of Insurance (COIs)

• Support local and regional programs, including: 

  • Managing scholarship programs (application tracking, committee coordination, award processing)

  • Administering agent recognition programs (monthly award calculations, ordering and distribution of awards)

• Manage TARP contracts and payments including tracking approvals and payment timelines (opportunity to move to VA over time)

• Support local administration of office systems and third-party vendors (e.g., Brivo, Konica) across metros

Leadership Onboarding & Development Support

• Coordinate onboarding for new branch managers, sales managers, and regional leaders, including: 

  • Provisioning system access 

  • Submitting and tracking IT requests and resolving access issues

  • Ensuring leaders are integrated into key meetings and communications

• Facilitate onboarding sessions and provide ongoing support to new leaders and internal transfers

• Track onboarding effectiveness, identify gaps, and recommend process improvements

• Review and audit Branch Manager expense submissions (T&E) to ensure policy compliance and accurate reporting

Charitable Foundation & Community Engagement

• Lead coordination of local philanthropy and foundation initiatives, including fundraising events and community programs

• Manage event logistics including participation tracking, fundraising coordination, addressing “day of” needs

• Track and report on engagement metrics and community impact

Skills & Experience

• 3+ years of administrative, operations, or business support experience in a multi-stakeholder environment, including project coordination and cross-functional collaboration. 
• Experience in real estate, brokerage operations, or a similar field environment preferred

• Strong organization and project management skills with the ability to manage multiple priorities simultaneously

• Demonstrated ability to work cross-functionally and coordinate across diverse stakeholder groups

• High attention to detail with a focus on accuracy and execution

• Strong communication skills, including the ability to interact with leadership and field teams

• Proficiency with Microsoft Office and business systems (CRM, reporting, workflow tools)

• Travel may be required dependent on business need. 

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