Operations Generalist

The Operations Generalist supports the organization’s day-to-day operations by coordinating systems, processes, documentation, and cross-departmental needs. This position is intended for a highly organized, analytical, and adaptable professional who can support a wide range of operational functions while helping ensure accuracy, compliance, follow-through, and effective communication across the organization.

This is not a traditional administrative assistant role. The Operations Generalist is a flexible problem-solver and “jack of all trades” who can take ownership of assigned tasks, identify process gaps, manage competing priorities, and support the organization’s overall operational effectiveness.

Key Responsibilities

• Support day-to-day operational functions across departments, including finance, human resources, programs, leadership, and administration.
• Coordinate internal processes, documentation, tracking systems, and follow-up to ensure work is completed accurately and on time.
• Assist with employee onboarding, off-boarding, personnel documentation, and related compliance processes.
• Support record-keeping, document review, and compliance tracking, including employment eligibility and other required organizational records.
• Assist with tracking expenses, budgets, grant-related expenditures, and supporting documentation as needed.
• Coordinate travel, conferences, meetings, registrations, schedules, and related logistics.
• Monitor and route incoming calls, messages, and general inquiries to the appropriate staff, program, or department.
• Maintain organized digital files, shared documents, trackers, forms, and operational records.
• Support communication and coordination between departments, vendors, partners, and leadership.
• Identify inefficiencies, missing information, or process concerns and recommend practical solutions.
• Assist with special projects, reporting, research, data tracking, and other operational needs as assigned.
• Maintain confidentiality and professionalism when handling sensitive employee, financial, client, or organizational information.

Required Skills and Abilities

• Strong organizational skills and attention to detail.
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to manage multiple priorities, deadlines, and projects at the same time.
• Ability to work independently, take initiative, and follow tasks through to completion.
• Strong written and verbal communication skills.
• Comfort working with spreadsheets, tracking tools, digital records, and online systems.
• Ability to recognize patterns, identify gaps, and improve processes.
• Professional judgment, discretion, and ability to maintain confidentiality.
• Flexibility and willingness to support a broad range of operational needs.
• Ability to work collaboratively with staff across departments and levels of the organization.

Minimum Qualifications

• Two or more years of experience in operations, administration, human resources support, finance support, compliance, project coordination, nonprofit operations, or a related field.
• Experience coordinating processes, maintaining records, tracking information, and supporting organizational systems.
• Proficiency with Google Workspace or similar digital productivity tools.
• Strong computer skills, including spreadsheets, shared drives, calendars, and document management systems.
• Ability to pass required background checks and comply with organizational policies.

Preferred Qualifications

• Experience in a nonprofit, public sector, social service, or mission-driven organization.
• Experience supporting human resources, finance, compliance, grants, operations, or program administration.
• Familiarity with grant-funded programs, expense tracking, or reimbursement-based funding.
• Experience working in a fast-paced environment with multiple departments or programs.
• Comfort learning new software systems and improving workflows.