Operations Manager

An Award Winning, and certified Global leader providing quality assurance and outsourcing solutions to manufacturers of parts and components. We help identify the root cause of quality problems, minimize defects, improve quality, increase efficiency, and reduce costs associated with quality issues. ISO 9001:2008 and ISD 13485:2003, and Registrar LRQA

SUMMARY OF RESPONSIBILITIES

Contributes to identifying new business opportunities within the territory and building relationships with potential and existing customers. Ensures successful launch and execution of projects. Works with Sales Manager to grow business within their region.

ESSENTIAL JOB FUNCTIONS

• Oversees financial management and planning for territory’s project costs including and not limited to utilization rate, overtime, supplies and travel

• Ensures training programs and project documentations are accurate and complete

• Reviews paperwork sent to customers

• Monitors receiving and shipping activities at project locations

• Facilitates tours and customer visits

• Reports customer complaints

• Reviews projects for evidence that best practices are being implemented, applied effectively and understood at all levels 

• Assists in developing company procedures and advocate compliance

• Serves as liaison between the customer and project team

• Manages location teams and administrative staff

• Ensures compliance with quality requirements throughout performance of duties

• All other duties and responsibilities as may be assigned

QUALIFICATIONS: 

• Manufacturing, Engineering, Business Degree or equivalent experience

• Five (5) years management and supervisory experience of salaried and hourly personnel

• Working knowledge of corporate budgeting and financial management processes

• Ability to listen/communicate clearly and professionally 

• Excellent organizational skills in order to establish, implement, control and revise projects

• Experience in handling customer and employee relations 

• Proficiency in Windows and Microsoft Office

• Available to work hours based on business needs

• For internal candidates, have satisfactory job performance (not on a corrective action)

If you are interested in this position, please contact Gail Wood: gwood at StratosphereQuality (.) com- or call: 313-530-5603

All your information will be kept confidential according to EEO guidelines.