Operations Manager

Already Autism Health is looking to hire an Operations Manager to provide a variety of supervisory and administrative duties to ensure the ABA therapy clinic runs efficiently.  Serving in a supervisory role, the Operations Manager will be responsible for the administrative supervision of Registered Behavior Technicians (RBTs) within a clinic-based setting. The Operations Manager will work with other administrative staff including RCM, Credentialing, Intake & Admissions, and Board-Certified Behavior Analyst (BCBAs) to fulfill various functions & provide continual communication and support to staff. 

What you will be expected to do:

• Manage all aspects of the clinic


• Scheduling of staff and clients within predetermined block schedules


• Recruitment, hiring, and onboarding of local staff


• Providing administrative support for the Clinic Manager and BCBA’s


• Managing employee and client relations within the center


• Ensuring financial health of the clinic based on prescriptive key performance indicators


• Maintaining a safe and effective facility


• Open and close the clinic each day


• Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction


• Provide mentorship and career development to administrative and clinic staff, including providing feedback via on-going 1:1 meetings and annual performance management process


• Schedule all clients and staff to ensure the fulfillment of scheduled hours and minimum billing requirements


• Partner with the Clinic Manager to obtain/maintain high scores in client and staff satisfaction


• Track data and prepare management reports (reports include but are not limited to potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)


• Oversee / Support setting up activities including material creation for daily group activities and assisting RBTs in location materials for programs


• Greet and follow appropriate check in and check out processes for arriving clients and staff


• Facilitate coverage of canceled appointments, using available center RBT’s


• Notify BCBA of coverage changes if needed add appointment to RBT schedule


• Assist RCM, Credentialing, & Intake / Admission Departments as needed to perform assigned roles therein, including authorization management, provider credentialing, & client admissions.


• Serve as a Behavioral Technician, providing direct care in a clinic or home setting as needed


• Other duties as assigned

What you need to have:

• Bachelor’s Degree required


• Prior supervisory experience is required


• RBT or BCaBA certification is preferred