Operations Manager | 2nd Shift

Are you an entrepreneur who is crazy about customer service? You may be perfect for our team. We’re a fast-growing laundry and dry cleaning pickup/delivery service and we’re looking for a superstar to lead operations for our team.

• Manage a team of 5 highly motivated individuals

• Manages store operations and pickup/delivery operations

• Manages employee work schedules (laundry workers, Attendants, Delivery Drivers)

• Manages Issues using a ticketing system and tracks to completion

• Responds to customer questions via Social Media, Text and Phone

• Ensures customer orders are accurate and delivered on time

• Ensures store opens and close procedures take place to standard

• Ensures excellent on-premise customer experience

• Creates and executes customer engagement initiatives and events

• Ensure all store operations take place to standard

• Executes LIGHT maintenance tasks, recording larger ones in log

• Ensures 100% customer satisfaction

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  3+ years' experience of working as an Operations Manage

  
  


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  Profound experience with business and financial procedures, including budgets, forecasting etc.

  
  


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  Profound experience of budget development and oversight

  
  

• Advanced ability to collect and ananalyze data

• Ability to develop and improve processes using technology



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  Excellent understanding of organisational effectiveness and operations managementskills, including experience with databases, MS Office and so on



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  Strong leadership and organisational skills with ability to effectively communicate with all levels of the organisation