Operations Manager (Full-Time, Non-Exempt)

REPORTS TO: Vice President of Operations

LOCATION:  Birmingham, AL

SUPERVISES:  None

JOB SUMMARY: The Operations Manager supports the chapter’s daily administrative, financial, and office operations. Key responsibilities include processing incoming cash and in-kind contributions, coordinating meetings and office activities, managing the chapter’s internship program, maintaining accurate records, and assisting the Vice President of Operations and other teams with operational needs.

OPERATIONS MANAGER JOB RESPONSIBILITIES
Incoming Monies (cash)

• Coordinate with teams to collect necessary documentation and information
• Open and process incoming mail
• Process credit card transactions
• Prepare and make bank deposits, ensuring donations are deposited and documented accurately
• Enter and maintain accurate information in spreadsheets and other systems
• Communicate with the donor care team regarding gift-processing questions and follow-up
• Enter donor and gift information into applicable platforms

Internship Program

• Manage the internship program, including recruitment, selection, onboarding, scheduling, and program coordination
• Serve as the primary point of contact for candidates, interns, supervisors, and schools or universities
• Coordinate internship postings, applications, interviews, offers, and required documentation
• Facilitate intern orientation and provide ongoing administrative support throughout each term
• Partner with staff supervisors to coordinate assignments, schedules, expectations, and feedback
• Maintain accurate internship records and monitor completion of required documentation
• Support efforts to provide interns with a consistent, meaningful experience

Office Management

• Answer and route general incoming calls and greet and direct guests 
• Coordinate meeting logistics, including agendas, catering, presentation materials, and room setup
• Work with the Vice President of Operations on employee appreciation initiatives
• Serve as primary point of contact for guests, hospitality, and meeting-room coordination

General Responsibilities

• Support fundraising efforts, events, and wishes as needed
• Provide administrative support to the Leadership Team as assigned
• Maintain compliance with all chapter policies and procedures
• Work with the Vice President of Operations to implement and maintain policies and procedures
• Perform other duties as assigned by the Vice President of Operations 

QUALIFICATIONS, SKILLS, AND ABILITIES

• Passion for the Make-A-Wish mission
• Must successfully pass a criminal background and credit check
• Integrity, maturity, and ethical awareness
• Ability to work with diverse groups of people
• Customer-focused
• Excellent written and verbal communication skills
• Ability to work independently with minimal supervision
• Ability to exercise discretion and sound independent judgment
• Strong attention to detail and ability to prioritize
• Proactive, dependable, and willing to assist with a variety of operational responsibilities.
• Ability to manage a variety of tasks and projects simultaneously
• Ability to lift and move items weighing up to 30 pounds, with or without reasonable accommodation.
• Excellent time-management skills
• Proficiency with Microsoft 365 applications, particularly Outlook, Word, and Excel
• Ability to learn and use additional software, such as DocuSign and Adobe Acrobat Sign
• Working knowledge of Salesforce is a plus
• Three or more years of administrative or operations experience preferred

SALARY RANGE: Mid $40,000s

Please submit all application materials through the designated hiring platform. Phone calls and emails sent outside the platform will not be considered. Following these application instructions is an important part of the selection process.