Operations Manager - HVAC

Schedule and manage installation jobs from start to finish in HouseCall Pro with at least a one week lead time. 

monitor Service Calls through HouseCall Pro 

Lead and coach HVAC install technicians, apprentices, and service technicians. Complete annual review of technician performance 

Ensure that employees have proper tools for the job and that they are properly maintained. 

Work with Lead Installers to help advise them on installation jobs & ensuring jobs are going according to plan and expectations 

Perform job site walk-throughs and inspections to ensure quality and safety 

Ensure fleet trucks are properly stocked at all times, all required materials for jobs are available in warehouse or has been ordered to start job, and job timelines and job details are reviewed with lead technician. 

Manage all callbacks with customers and office staff to ensure problem resolution is completed within 1-2 business days. 

Communicate clearly with customers, office staff, and suppliers.  

Complete daily meetings with crews to ensure job locations, expectations, and job tasks 

Troubleshoot installation issues and provide onsite support when needed 

Assist with hiring, training, and onboarding new install and service staff 

Track job costs, material usage, and labor efficiency 

Daily inspection of trucks to ensure proper organization of tools and materials 

Daily walk-through of inventory and match against scheduled installation and service jobs to create orders twice a week 

Create and monitor Standard Operating Procedures for technicians to follow on all jobs including the use of HouseCall Pro 

Conduct monthly safety meetings  

Generate reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management. 

Monitors preventive maintenance of vehicles to ensure proper operation 

Oversees facility and equipment maintenance, ensuring that assets are protected and controlled 

5-10+ years of hands-on HVAC install experience 

Previous leadership/supervisory experience in the trades 

Strong knowledge of mechanical code, ductwork, and various system types (furnaces, A/C, boilers, mini splits, etc.) 

Excellent communication and time management skills 

Ability to work with computer systems and HouseCall Pro 

Ability to handle fast-paced schedules and prioritize field needs 

Valid driver’s license with a clean driving record 

Willingness to be hands-on and jump in when needed 

High integrity, accountability, and attention to detail