Operations Partner

\u003cp\u003e\u003cstrong\u003eJob ID:\u003c/strong\u003e \u003cspan\u003e197227\u003c/span\u003e\u00a0\u003cbr\u003e\u003cstrong\u003eRequired Travel\u003c/strong\u003e :\u003cspan\u003eMinimal\u003c/span\u003e\u00a0\u003cbr\u003e\u003cstrong\u003e\u003cspan\u003eManagerial - Yes\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003eLocation:\u00a0\u003cspan contenteditable=\"false\"\u003eUSA-NY, Bethpage, Stewart Ave (CU)\u003c/span\u003e\u003c/strong\u003e\u00a0\u003c/p\u003e\u003cdiv\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:20px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003e\u003cb\u003eWho are we?\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cp\u003eAmdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers\u2019 innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers\u2019 migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:20px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003e\u003cb\u003eIn one sentence\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cp\u003e\u003cspan style=\"font-size:14px\"\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif\"\u003e\u003cspan style=\"font-family:\u0026quot;Calibri\u0026quot;,sans-serif\"\u003eThe Operations Partner is responsible for managing the service activities at the account. He/she will either be dedicated to the management of a large, single project, or will manage a number of smaller projects in parallel.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:20px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003e\u003cb\u003eWhat will your job look like?\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cul\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif\"\u003e\u003cspan style=\"font-family:\u0026quot;Calibri\u0026quot;,sans-serif\"\u003eThe Operations Partner (COM) leads the managed services activity on site. \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif\"\u003e\u003cspan style=\"font-family:\u0026quot;Calibri\u0026quot;,sans-serif\"\u003eHe/she has teams that maintain Amdocs customer and business centricity and should focus on an in-depth understanding of the customer\u2019s business requirements, processes, and technical systems. \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif\"\u003e\u003cspan style=\"font-family:\u0026quot;Calibri\u0026quot;,sans-serif\"\u003eThe COM manages, through a dotted line relationship, the equivalent management (Director or Project Managers (PMs)) from the relevant CCs in OCC (ADM and PSG), and covers production activity 24/7. \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif\"\u003e\u003cspan style=\"font-family:\u0026quot;Calibri\u0026quot;,sans-serif\"\u003eThe COM collaborates with the Customer Business Executive (CBE), who has overall responsibility for Amdocs business with the customer. \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif\"\u003e\u003cspan style=\"font-family:\u0026quot;Calibri\u0026quot;,sans-serif\"\u003eThe COM and CBE are linked by common goals, targets, and performance measurements. In addition, the COM interacts with the Customer Delivery Manager (CDM), who leads Delivery activity until production BAU, and performs a handshake with the CDM/Deployment Manager. \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:20px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003e\u003cb\u003eAll you need is...\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cul\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003eAt least a Bachelor\u2019s degree\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003eAt least 10 years\u2019 experience in managing and leading big teams\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003eExperience in Amdocs product portfolio (e.g CES 9.2)\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003eProven track record of managing customers and large organizations/projects\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003eProven planning and execution capabilities\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003eIn-depth business understanding of the customer\u2019s environment and the intended use of the system developed\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003eAbility to work within a matrix\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:20px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003e\u003cb\u003eWhy you will love this job:\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cul\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003e\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif\"\u003e\u003cspan style=\"font-family:\u0026quot;Calibri\u0026quot;,sans-serif\"\u003eYou will be educated to quality \u2013 perception of quality (DNA).Use methodology as the beacon. \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003eYou will have p\u003cspan style=\"font-family:\u0026quot;Times New Roman\u0026quot;,serif\"\u003e\u003cspan style=\"font-family:\u0026quot;Calibri\u0026quot;,sans-serif\"\u003eroactive approach to identify potential obstacles and problems.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:14px\"\u003e\u003cspan style=\"font-family:\u0026quot;Calibri\u0026quot;,sans-serif\"\u003eYou will drive constant improvements; plan and execute ongoing quality improvement plan; strive for zero defects and zero surprises\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cp\u003e\u003cu\u003e\u003cstrong\u003e\u003ca href=\"https://www.amdocs.com/sites/default/files/Amdocs-Nondiscrimination-Statement.pdf\"\u003e\u00a0Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce\u003c/a\u003e\u003c/strong\u003e\u003c/u\u003e\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0\u003c/p\u003e