Operations Specialist

As the Operations Specialist, you will report to the General Manager and support the front office with the management of our administrative/housekeeping operations, as well as provide superior service to both our owners and guests.

Hours: 10am - 2pm

Responsibilities:

• Help monitor the work of independently-contracted Housekeeping staff in rental units for cleanliness, compliance and consistency
• Promptly report/correct any inconsistencies/maintenance issues with speed and accuracy to ensure guest satisfaction
• Verify that accurate room status information is maintained and properly communicated
• Respond to guest problems quickly, efficiently, and courteously
• Relay information to appropriate personnel
• Log and deliver all messages, packages, and mail in a timely and professional manner
• Help manage office supply inventory, and ordering
• Operate all aspects of Front Office computer system
• Maintain an organized and comprehensive filing system
• Assist General Manager with assigned operational tasks
• Uphold the Grand Welcome commitment to hospitality
• Perform other duties as requested by management

•  High School Diploma or equivalent
• At least two (2) years of administrative experience in the hospitality industry
• Proficient with Microsoft Word, and Excel, as well as the ability to quickly learn new systems
• Demonstrates excellent, well-honed customer service skills 
• Strong organizational and time management skills
• Outstanding communicator both verbally and written
• Ability to work independently with a sense of urgency at times
• Able and willing to work some weekends, after hours and/or holidays where needed
• Has reliable transportation
• Bookkeeping and or basic accounting experience preferred

Benefits 

• Competitive Compensation 
• Health, Dental, and Vision Coverages 
• 401k with match 
• Generous PTO Offering 
• Career Advancement Opportunities 
• All the equipment you’ll need to be successful 
• Join a team that truly lives their values 

Compensation

$25/hour

Grand Welcome is proud to be an equal opportunity employer (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Differences are what make us better. We will ensure that all individuals with disabilities are provided appropriate accommodation to participate in the hiring process, perform core job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.