Operations Specialist

The Scopemate Operations Specialist is responsible for ensuring
the quality, accuracy, consistency, and completeness of inspection deliverables
before they are released to clients. This role serves as the primary quality
control resource for the Scopemate inspection -only program and plays a key role
in maintaining service excellence, reducing rework, and supporting inspector
development.

This position conducts detailed file audits, coaches new
inspectors, provides technical guidance, and serves as a subject matter expert
for inspection processes and technology. This position also provides
operational support to the Scopemate Team Lead, including backup assistance
with dispatching, issue resolution, and client support when needed.

Primary Responsibilities

Quality Assurance & File Auditing

•       Perform
quality reviews of inspection files prior to client delivery.

•       Review
reports, photographs, diagrams, measurements, and inspection documentation for
accuracy and completeness.

•       Verify
compliance with client -specific requirements, templates, and service standards.

•       Identify
deficiencies, inconsistencies, and missing information requiring correction.

•       Communicate
quality findings and required revisions to inspectors.

•       Maintain
quality audit documentation and tracking metrics.

•       Monitor
trends and recurring quality concerns and recommend corrective actions.

•       Assist with
development and maintenance of quality standards and procedures.

Inspector Training & Development

•       Review and
provide oversight on inspections completed by newly onboarded inspectors.

•       Provide
coaching, guidance, and constructive feedback to improve inspection quality and
consistency.

•       Assist in
onboarding and training new inspectors on Scopemate processes and expectations.

•       Conduct
quality calibration sessions and training meetings.

•       Support
ongoing professional development of field inspectors.

Technical Support & Subject Matter Expertise

•       Serve as a
resource for inspectors regarding inspection procedures, documentation
standards, and field best practices.

•       Answer
questions related to property damage identification, inspection methodologies,
and reporting requirements.

•       Provide
guidance on proper photo documentation, measurements, and inspection notes.

•       Assist
inspectors with troubleshooting mobile applications, inspection technology, and
workflow processes.

•       Maintain
expertise on client requirements and inspection standards.

Operational Support

•       Provide
operational support to the Scopemate Team Lead.

•       Assist with
claim assignment and dispatch activities during peak volume periods or staffing
shortages.

•       Help resolve
inspector scheduling, service, and communication issues.

•       Assist in
addressing client questions, concerns, and escalations.

•       Escalate
significant quality or operational concerns to leadership.

Other Duties

·       Special projects as assigned.

·       Cross departmental support may be required.

Continuous Improvement

•       Identify
opportunities to improve inspection quality, efficiency, and consistency.

•       Participate
in process improvement initiatives and workflow development.

•       Assist in
maintaining training materials, quality guides, and operational documentation.

•       Support
implementation of new client requirements and operational enhancements.

Requirements

Required Qualifications

•       Minimum three
years of property insurance claims experience.

•       Prior
experience as a property field adjuster strongly preferred.

•       Strong
understanding of residential construction and property damage assessment.

•       Excellent
verbal and written communication skills.

•       Strong
organizational and time management abilities.

•       Ability to
effectively coach, mentor, and develop others.

•       Strong
attention to detail and commitment to quality.

•       Proficiency
with mobile applications, cloud -based systems, and technology platforms.

•       Ability to
work independently while managing multiple priorities.

Preferred Qualifications

•       Previous
quality assurance, auditing, or file review experience.

•       Experience
training or mentoring adjusters, inspectors, or claims professionals.

•       Knowledge of
roofing systems, exterior damage assessment, and storm -related losses.

•       Familiarity
with inspection reporting platforms and measurement technologies.

•       Experience
with Cotality/Symbility and related claims software.

•       Industry
designations such as AIC, CPCU, HAAG, or similar certifications.