Operations Specialist

Position duties and responsibilities:

• Review export and import documents for accuracy


• Prepare and present Letter of Credit Documents


• Dispatch import and export loads and cargo pick-ups, confirm cargo delivered to carrier or cosignee


• Track import and export shipments and advise customer of potential schedule changes if applicable for the client


• Prepare export documents, file AES and Bill of Lading Instructions, file AMS/ISF/ACI if applicable, process entries prior to vessel and customs cut-offs.


• Ensure timely distribution of transport documents and billing of freight


• Negotiate rates with carriers,  utilize MAO rate management systems to quote via our service contracts and provide quotes to customers


• Problem solve with the Branch Manager when situations arise that can or do negatively effect our clients and their customers


• Communicate with all parties in a transaction in a clear, concise, professional manner


• Above all, provide outstanding, uncompromising customer service

Requirements

• Knowledge of US Customs Regulations regarding US Exports and basic knowledge of imports 


• Country Requirements competence


• Letter of Credit knowledge and experience preferred


• Good transportation background, FCL, LCL, rating, routing, documentation


• Ability to work in a fast paced demanding environment 


• Excellent verbal and written communication skills


• Export experience minimum 2+ years


• High school diploma, 2 or 4 year college degree beneficial