Operations Supervisor

Workforce Operations Supervisor
Schedule: Monday - Friday | 6:00 AM – 4:30 PM (Flexibility required) to work Saturday or Sunday twice a month
Mayfield, KY

Position Overview 

Reporting to the IWO Director, the Workforce Operations Supervisor will manage client and employee relationships. In this role, the IWO Ops Manager will manage the overall operation at client site(s) and be responsible for the effective and successful management of labor, productivity, engagement, quality control, and overall client relationships.  The IWO Ops Manager’s duties and responsibilities will include interviewing, onboarding, and hiring; training new and existing employees; planning, assigning, and directing work in conjunction with client management; authoring and discussing with employee's performance appraisals; addressing employee performance and corrective action plans; and employee motivation and reward initiatives. 

Job Responsibilities 

• Management and support of open requisitions
• Qualification and placement of candidates to open requisitions 
• Support coordination of orientation for new hires 
• Management of Active Headcount
• Perform new hire backgrounds, drug screens, onboarding timely and effectively 
• Support payroll hours submission
• Perform/Assist in employee terminations

• Serve as the main contact for hiring managers, client HR, and employees 
• Work closely with client managers to find solutions for recruiting/retention issues 
• Evaluate staffing strategy and plans 
• Coaching/Counseling and Mentoring 
• Performance Reviews 
• Attendance Tracking 
• Manage client employee relations investigations, providing support, documentation, and guidance 
• Other duties as needed or assigned 

Job Requirements 

• Bachelor’s Degree or equivalent experience 
• 1-3 years’ manufacturing and/or logistics operational experience
• Recruiting experience is a plus  
• 1-3 years' prior operations experience in manufacturing or distribution center environment 
• Proficient in Microsoft Office products 
• Excellent analytical and problem-solving skills 
• Strong communication skills 

Company Summary

No matter what stage of your career, Impact Workforce Solutions can help you achieve your goals and realize your full potential.  At IWS, teamwork is critical to our success, and we place a tremendous value on how we work together in our immediate teams, between our business units, and across our entire company. By delivering customized, strategic human capital solutions to our clients across a multitude of industries, we are recognized as the leader in the industry.  With more than 2 decades in the industry, our commitment to improving the quality of life for people shows a genuine passion and caring spirit that helps not only our clients, but also our work-family to be successful.

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.