Operations Supervisor

Operations Supervisor

The Company: 

DIME Beauty's mission is to create luxurious skincare and beauty products that are clean, effective, and affordable. It is DIME's goal that customers will feel confident in who they are and embrace their skin in all its unique and beautiful stages.

Position Description: 

• Execute daily operational plans and ensure alignment with established performance targets.
• Monitor operational performance and adjust labor, priorities, and workflows as conditions change.
• Identify performance gaps or disruptions and independently develop and implement corrective action plans.
• Assume responsibility for assigned operational duties of colleagues during periods of absence to safeguard continuity of operations.
• Maintain operational stability, execution discipline, and consistent service delivery.
• Oversee operational execution across multiple fulfillment channels, ensuring coordinated workflows, clear handoffs, and consistent performance standards across all channels.
• Manage carrier communications and scheduling to support outbound volume, service-level commitments, and on-time shipment execution.
• Develop, maintain, and enforce Standard Operating Procedures (SOPs) to ensure consistent execution of operational processes across teams and fulfillment channels.
• Create, update, and manage visual aids (process maps, work instructions, signage, and job aids) to support training, execution accuracy, and operational clarity on the floor.

• Own and manage daily operational KPIs, encompassing productivity and labor efficiency, throughput, order accuracy, execution quality, service-level adherence, on-time performance, inventory accuracy and variance resolution, workforce effectiveness and readiness, and issue resolution to maintain operational stability.
• Review and analyze operational data beyond clerical reporting to identify trends, risks, and improvement opportunities.
• Provide clear, timely operational reporting and performance insights to the Operations Manager.
• Monitor performance across fulfillment channels and evaluate order allocation effectiveness to ensure balanced capacity utilization and service performance.

• Interview, select, onboard, and train employees in alignment with operational needs and performance standards.
• Assign work, set schedules, and allocate labor based on workload, order complexity, and business priorities.
• Evaluate employee productivity and performance, including regular one-on-one meetings and formal reviews, focusing on consistent performance relative to team standards, adherence to company behaviors, and individual development.
• Conduct audits and provide training to ensure employees meet operational standards, maintain departmental compliance, and execute processes in alignment with operational expectations.
• Address employee concerns, performance issues, and disciplinary matters in accordance with department or company policy.
• Lead by example, setting expectations for professionalism, preparedness, and accountability.
• Track and monitor employee attendance, ensuring accurate reporting, trend awareness, and timely corrective action as needed.
• Support team time-off management by balancing employee requests with operational coverage requirements and business demand.

• Plan and organize daily work to ensure efficient use of labor, equipment, and materials.
• Determine appropriate work techniques, operational methods, and workflow sequencing.
• Allocate resources to optimize throughput, accuracy, and efficiency.
• Identify equipment, tools, and material requirements necessary to support operational demand.
• Strategically distribute work across teams and fulfillment channels based on capacity, priority, and service-level commitments.
• Develop and execute order allocation strategies to balance volume, labor availability, and channel-specific requirements.
• Support product life cycle management by aligning operational processes with product introductions, transitions, and product phase-out initiatives.

• Ensure daily operations comply with legal, regulatory, and internal policy requirements.
• Enforce safety measures across the operation.
• Identify operational risks and implement preventative controls to minimize disruption and loss.

• Partner with the Operations Manager to align daily execution with broader operational objectives. DIME Beauty Co.
• Utilize management as a resource for strategic guidance, alignment, and escalation where needed.
• Present escalated issues with analysis, ownership, and recommended solutions.

• The Operations Supervisor is responsible for ensuring supervisory coverage across all operational business hours, either through their own presence or in coordination with other supervisors when applicable. While the role offers flexibility in daily scheduling, availability is driven by operational needs.
• The Operations Supervisor must anticipate workload, preparation requirements, and operational readiness, and plan their workday accordingly, rather than adhering to a fixed start or end time. Work hour requirements are contingent on daily workload and operational demand.
• The Operations Supervisor leads by example. Consistent punctuality, preparedness, and professional presence are essential, as this role sets the standard for execution discipline and accountability across the operation.
• This role is eligible for unlimited paid time off in accordance with company policy. Time off requests must be approved by the Operations Manager and are contingent upon operational coverage and business needs.