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Operations Supervisor

Job Description - Operations Supervisor



Full-time


Description

 

  • Supervise 10–30 warehouse associates across assigned functional area, providing direct coaching and performance feedback 
  • Assign daily work tasks based on shift workload, associate skill levels, and operational priorities 
  • Monitor throughput and quality in real time, identifying and addressing performance gaps before they create backlogs 
  • Conduct pre-shift safety briefings and enforce PPE, forklift safety, and ergonomic procedures throughout the shift 
  • Document and investigate accidents, near-misses, and safety violations; complete required incident reports 
  • Approve timecards, manage break rotations, and track attendance and punctuality for the shift team 
  • Train new associates on warehouse procedures, WMS workflows, and safety requirements 
  • Coordinate with supervisors on adjacent shifts for smooth handovers and continuity of in-progress work 
  • Escalate equipment failures, inventory discrepancies, and personnel issues to the warehouse manager promptly 
  • Track shift metrics: units per labor hour, accuracy rates, on-time completion, and attendance data.  Identify inefficiencies and implement process improvements. 

Requirements

  • 2-5 years warehouse experience in a leadership role 
  • Strong leadership, communication, and problem solving skills 
  • Proficiency with Warehouse Management Systems (WMS) 
  • Bilingual (English/Spanish) strongly preferred 

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