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Operations Supervisor - Full Time

icon building Company : City Museum
icon briefcase Job Type : Full Time
icon geo-alt 750 North 16Th Street, St. Louis

Job Description - Operations Supervisor - Full Time



Operations Supervisor - Full Time

Department: Customer Service and Safety

Employment type: Full-time, salary exempt

Work Schedule: varied hours including weekends, evenings and holidays

Reports to: Operations Manager and Director

 

Summary: this position manages the Floor Staff and Facilities departments, their performance and attendance, as well as the continuous customer service interactions with our guests.

Essential Duties and Responsibilities:


  • Assign staff to daily positions, establish attracting rotations/schedules for daily staff

  • Close and lock-up museum daily

  • Friendly approach to customer service by greeting each guest they encounter

  • Maintain knowledge of and consistently enforce the rules and regulations of the museum (including attraction requirements such as height restrictions, weight restrictions, proper riding position, etc.)

  • Assist customers in safely riding attractions

  • Communicate with management and other employees, including use of two-way radios

  • Be attentive at all times

  • Maintain a clean and safe work environment for customers and other employees

  • Provide superior guest service to all customers in a polite and expedient manner

  • Assist customers with all questions regarding City Museum including facility layout and amenities

  • Maintain knowledge of the rules and regulations of the museum (including attraction requirements such as height restrictions, weight restrictions, proper riding position, etc.)

  • Perform zone walk through and ensure zones are maintained to museum standards

  • Follow all museum policies and procedures

  • Other duties as assigned


Qualifications:


  • Applicants must be 18 years of age or older

  • Ability to provide guidance and supervision to staff members

  • Ability to communicate effectively with public, customers, and staff members

  • Be aware, attentive, and work well with others

  • Energy and enthusiasm for long days

  • Ability to work in extreme weather conditions while taking precautions, including hydration and sun-protection

  • Must be able to work: days, evenings, weekends and holidays to meet business needs

  • Approachable and outgoing


Physical Requirements:


  • Must be able to stand for extended periods of time

  • Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds.

  • Ability to climb stairs




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