Operator Surveillance

Specific Job Functions:

• Maintain strict confidentiality for the company when conducting observations and investigations.


• Oversee daily operations of shift in the absence of a surveillance supervisor.


• Answer multi-line telephones, take messages or direct to appropriate areas.


• Operate CCTV / digital recording programs to conduct surveillance.


• Use computer and associated hardware to complete documentation.


• Write and prepare daily reports and logs.


• Observe and document all marker redemptions.


• Review video and document specific slot and table games jackpots, procedure errors, guest complaints, and variances in all departments.


• Conduct routine surveillance filming, review videos, and complete documentation to detect suspicious activity throughout casino -gaming areas and restricted areas such as casino cage.


• Maintain evidence by archiving video coverage in their designated files.


• Monitor the activities in the table games, race & sports, casino cage, soft count, and slots areas.


• Testify in court as a representative for the company as necessary.


• Perform and maintain shift scheduled duties.


• Interface with management and departments throughout the property as needed.


• Cooperate with the Gaming Control Board (GCB) and other outside agencies.


• Attend all company sponsored training classes and assist with department training.


• Perform all duties as deemed necessary for the success of the department.

Qualifications:

• 2 years’ experience in a Surveillance department preferred.


• Knowledge of a minimum of four table games preferred.


• At least one card counting system preferred.


• Knowledge of gaming regulations required.


• A working knowledge of all areas observed including policies, procedures, cheating methods, and advantage play systems for all departments is required.


• High school diploma required.


• Must have or be able to obtain a gaming registration.


• Must be able to reach, sit, carry/lift and push/pull up to 10 lbs.


• Must be able to work in a casino environment with possible exposure to extreme cold.