Ops Centrex Operator - 65650144

Requisition No: 870991 

Agency: Elder Affairs

Working Title: OPS CENTREX OPERATOR - 65650144

 Pay Plan: Temp

Position Number: 65650144 

Salary:  $15.00-$17.00 HOURLY 

Posting Closing Date: 03/05/2026 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

COMMUNICATIONS

*****OPEN COMPETITIVE*****

MULTI-HIRE 

POSITION OVERVIEW AND RESPONSIBILITIES:

This is a professional communications position that will assist the department’s call center in distributing information to callers and referring them to appropriate agencies. This position will also provide other communication and administrative functions for the Communications office.

PAY:

Salary will be commensurate with experience and qualifications, ranging from $15.00 to $17.00, hourly.

DUTIES AND RESPONSIBILITIES:

The position is responsible for the following duties:

• Answering the Department’s main phone lines.


• Identifying the caller's needs.


• Communicating available resources and programs or appropriate agencies available to callers.


• Referring callers to appropriate resources or agencies.


• Tracking calls in the Five9 System.


• Handling occasional administrative tasks.


• Assigning messages received in the Correspondence Tracking/DOEA Information email inbox using the


• Correspondence Tracking System.


• Returning voicemail messages.


• Assist the Communications Office when needed.


• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to operate a multi-line phone system.


• Ability to handle multiple calls simultaneously.


• Knowledge of Microsoft Office Platforms.


• Knowledge of various programs and services available to the elderly.


• Ability to handle multiple projects simultaneously.


• Knowledge of strong organizational skills and strong interpersonal skills.


• Ability to handle difficult callers calmly and appropriately.


• Ability to work in a team environment.


• Knowledge of telephone protocol during disaster-related events.


• Possess strong written and oral communication skills, required for public speaking and report writing.  Uses correct grammar, punctuation, and spelling. Is detail-oriented and able to enter data accurately into a computerized system. Able to navigate multiple computer screens, applications, and online research engines. Basic proficiency in Microsoft Windows Operating environments and Office Suite products, including Word, Excel, Outlook, PowerPoint, OneDrive, and SharePoint.


• Ability to prepare clear, concise, and accurate records, reports, correspondence, and other documentation in a logical format within established timeframes.


• Ability to demonstrate a professional and courteous demeanor.  Ability to establish and maintain cooperative working relationships with the public and staff.  Ability to work independently and with teams at the unit and agency, where appropriate.  


• Willing and able to make decisions and exercise sound judgment; to accept responsibility for one’s own actions and decisions; to adapt to changes in work assignments, procedures, and technology; and to be committed to improving individual performance.


• Willing and able to resolve any differences with management constructively and accept and abide by management’s direction and decisions.


• Possess strong project management abilities.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• Participation in state group insurance (must meet eligibility requirements*).  For more details consult with People First at 877-562-7287 or go to:  https://www.mybenefits.myflorida.com/health/eligibility_and_enrollment/ops_employees


• Participation in the Florida Deferred Compensation Plan (457b).  (For additional details and online enrollment visit MyFloridaDeferredComp.com)


• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan).  (For more information, please click Social Security Alternative Plan (aigrs.com) and read OPS Social Security Alternative Plan)


• Flexible Spending Accounts

*Seasonal and part-time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.

OUR ORGANIZATION AND MISSION:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE:

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.


• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.


• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  


• It is unacceptable to use the statement “See Resume” in place of entering work history.


• Periods of employment should be entered with the most recent/current listed first.


• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position.  Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement. 


• If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).


• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.


• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.