Optical Sales Representative / Optometric Tech

JOB SUMMARY

The Optical Sales position is responsible for dispensing eyewear, such as spectacles, contact lens and other visual aids. Fills prescriptions written by Ophthalmologists or Optometrists. Assist patient in choosing the frames and lenses best suited to the patient’s needs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Fill ophthalmic eyeglass prescriptions, fit and adapt lenses and frames, utilizing written optical prescription. Evaluate prescription in conjunction with the patient’s vocational and avocational visual requirements.
• Determine patient’s current lens prescription, when necessary, using lensometer or lens analyzer and patient’s eyeglasses.
• Recommend specific lenses, lens coating, and frames to suit patient’s needs.
• Assist patient in selecting frames according to style and color, coordinating frames with facial, eye measurements and optical prescription.
• Measure patient’s bridge and eye size, temple length, vertex distance, papillary distance, and optical centers of eyes, using millimeter rule and light reflex pupilometer.
• Prepare work order and instructions for grinding lenses and fabrication eyeglasses.
• Verify plastic or metal frames to adjust eyeglasses to fit patient, using pliers and hands.
• Instruct patient in adapting to, wearing, and caring for magnifying glasses and low vision aids. 
• Repair damaged frames.
• Compute amount of sale and collect payment at the time service is rendered.
• May be requested to grind lens edges or apply coating to lenses.
• May be requested to select and order frames for display.
• Responsible for assisting with inventory control.
• Enter optical charges on a daily basis and reconcile associated batches, etc. 
• Utilize inventory system for patient information related to prescriptions and vision insurance charges.
• Efficiently and accurately enter and maintain patient optical files and records. 
• Ensure aesthetics of Optical Shop displays and outside display units are cleaned and maintained.
• Assist with contact lens sales, appointments, and fittings.
• Serve as (Patient Service Representative) PSR when necessary. 
• Work under the direct supervision of the Licensed Optician and/or Optometrist.

CORPORATE CULTURE RESPONSIBILITIES

• Follow established corporate and department-specific policies and procedures.
• Attend all corporate and department-specific required training.
• Uphold MCC’s Purpose, Values, and Vision.
• Abide by MCC’s Corporate Culture Responsibilities. 
• Perform other duties as may be assigned cheerfully and willingly,.

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum education requirement is high school diploma or GED.
• Maintain any required licensures or certifications.

KNOWLEDGE, SKILLS AND ABILITIES

• Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills. 
• Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
• Ability to work with staff at all levels of the organizational hierarchy in a cooperative, team-oriented manner.
• Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications.
• Knowledge of how to operate lensometer, pupilometer, lens clock, mm rule for measuring interpupillary distance and bifocal heights.
• Must be able to safely and correctly operate Lensometer, Pupilometer, lens clock, mm rule for measuring interpupillary distance and bifocal heights, Tint Unit, Tracer, Edger, Hand Stone, Polisher, Heater, Ultra Sonic Cleaner and various precision hand tools.
• Proficient in use of English language both in written and verbal communication.
•  Must be able to communicate with individuals of varying socio-economic backgrounds.
• Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Professional demeanor and recognition of privacy considerations for patients and families.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
• Standing/Walking: Occasionally; activity exists up to 1/3 of the time
• Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time
• Ability to look at a computer screen for extended periods.
• Ability to perform constant repetitive hands and finger motions.
• Ability to be mobile and work in various positions (standing, sitting, bending, and walking) for extended periods of time during an 8-hour period/workday.
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Must exhibit stable work behaviors daily.
• Must possess adequate individual coping skills.
• Ability to remain calm and professional regardless of workload or time constraints. 
• Must be able to work under stress and remain calm and professional. 

WORK ENVIRONMENT

• Exposed to frequent and constant interruptions in daily functions/schedule. 
• Must be available to customers and staff throughout the day. 
• May be required to work extended hours to meet department needs