Optician

Reports To: Optician Manager 

Status: Nonexempt, Regular, “At Will” Work Status, Full-Time

POSITION SUMMARY

The optician will provide the highest standards and professional services to our patients. Present the optical product or service with enthusiasm. Provide proper instructions on use and care of eyewear products dispensed. Our goal is to provide exceptional service so the patient continues to return and receive top quality eye care.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Requires full range of body motion including handling and lifting patients. May require standing and walking for extensive periods of time and/or prolonged sitting, bending and stretching. Occasionally lifting items up to 20 pounds. Color vision, depth perception and visual acuity correctable to 20/20. Requires excellent communication skills and a keen understanding of patients with sensory impairments. Must be able to express a caring attitude while performing the required measurements and adjustments with accuracy and efficiency. Possible exposure to communicable diseases, toxic substances and other conditions common to a medical clinic environment.  

RESPONSIBILITIES

• Greets and welcomes all patients entering the optical in a pleasant and professional manner
• Answers phone and returns calls in a timely manner 
• Maintains knowledge of all lens products, lens options and frames
• Communicates the best product for patient based on vision and lifestyle
• Promotes sales of eyewear; meeting sales and revenue goals
• Interprets prescriptions and assists in selecting the best product for the patient 
• Measures and fits eyewear, adapting lenses and frames according to patient’s prescription.  
• Demonstrates proficiency in measuring spectacle prism 
• Promotes multiple pair sales to all patients
• Balances receipts against Payment Detail Report ensuring accuracy before sending to accounting
• Organizes and promotes Trunk Shows with optical manager
• Accurately enters patient demographics and insurance into optical software program
• Accurately enters work orders and transmits to lab with authorization number as needed
• Consults with ophthalmologists and optometrists as needed
• Tracks orders for timely delivery from lab; notifies patient of any delays
• Demonstrates knowledge and inter-workings of vision plans including DMERC
• Verifies and submits insurance claims
• Checks-in eyeglasses from lab, verifies accuracy of prescriptions and pricing, screens for defects
• Dispenses eyeglasses, adjusts as needed ensuring comfort before leaving
• Resolves patient concerns with new eyeglasses, seeks assistance, remakes as needed
• Neutralizes eyeglasses and troubleshoots why eyeglasses are not working
• Adjusts and repairs frames per standards, understanding what can be repaired or not
• Works closely with providers in clinic and informs them of new technology, frame lines and services
• Educates non-optical staff about optical promotions
• Maintains and supports frame board management with optical manager
• Ensures COGS is within set limits
• Inventories consignment frames monthly 
• Maintains a clean and neat optical area, dusting regularly 
• Ensures frame boards and eyewear displays are up to date
• Point of Purchase (POP) is updated and frame being promoted is in stock
• Strives to meet all optical goals established by optical manager
• Instructs patients on the insertion and removal of contact lenses
• Polishes and cleans hard contact lenses
• Orders all contacts lenses same day order is received
• Maintains trial contact lens inventory

REQUIREMENTS

• Minimum two years experience in an optical dispensary
• Prior sales experience preferred
• Ability to act independently and interact in a courteous and effective manner with physicians and the public
• Skill in written and verbal communication, problem-solving and decision making

QUALIFICATIONS/EDUCATION

• High school diploma or GED
• ABO certification preferred