Order Entry / Account Management Specialist

Manufacturing | Full-Time

Position Overview

We are currently recruiting for an Order Entry / Account Management Specialist for a well-established local manufacturing company. This position is ideal for someone who is highly organized, detail-oriented, and comfortable working directly with customers while coordinating with internal manufacturing, sales, and production teams.

The Order Entry / Account Management Specialist will be responsible for accurately processing customer orders, maintaining customer accounts, providing order updates, and ensuring customers receive timely and professional service throughout the order process.

Responsibilities

• Enter and process customer orders accurately and efficiently.
  
• Review purchase orders for pricing, quantities, specifications, and delivery requirements.
  
• Serve as a primary point of contact for assigned customer accounts.
  
• Build and maintain strong, long-term relationships with new and existing customers.
  
• Provide customers with pricing, lead times, order status, shipping information, and other updates.
  
• Respond to customer questions and resolve order-related issues in a timely and professional manner.
  
• Coordinate with production, purchasing, shipping, sales, and other internal departments to ensure customer requirements are met.
  
• Monitor open orders and follow up on production and delivery timelines.
  
• Maintain accurate customer, order, and account information within the company's ERP/CRM system.
  
• Prepare quotes and assist with pricing requests as needed.
  
• Communicate changes in schedules, pricing, availability, or delivery dates to customers.
  
• Assist with customer documentation, reports, and general administrative responsibilities.
  
• Develop a strong understanding of the company's products and manufacturing capabilities.
  
• Provide exceptional customer service throughout the entire order process.
  

Qualifications

• Previous experience in order entry, account management, customer service, inside sales, or administrative support preferred.
  
• Manufacturing or industrial experience is a plus.
  
• Strong computer and data-entry skills.
  
• Experience working with ERP, CRM, or order management systems preferred.
  
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
  
• Strong attention to detail and accuracy.
  
• Excellent written and verbal communication skills.
  
• Ability to manage multiple customer accounts and priorities simultaneously.
  
• Strong organizational and problem-solving skills.
  
• Ability to work effectively with customers and internal departments.
  
• Dependable, professional, and customer-focused.