Order Management Coordinator

About the Role

The Order Management Coordinator serves as the person responsible for proficiently entering accurate orders into our systems and serves as the primary contact for customers and salespeople on order entry needs. OMC will resolve any emerging problems that our clients might face with accuracy and efficiency.

Hybrid! This position is onsite three days a week at our Corporate Headquarters in Rock Hill, SC

What’s in it for You! 

• Competitive Compensation Package\: Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
• Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy. We are a Company that values you and makes sure you take time for yourself.
• 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
• Comprehensive Health & Wellness Plans\: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
• Global Team\: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team operates across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
• Innovative Culture\: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
• Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
• Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

What You’ll Do

• Resolve customer complaints via email or telephone.

• Process orders, exchanges, and credits into Oracle

• Work closely with sales teams, partners, and customers to solve booking discrepancies

• Review and evaluate terms and conditions, identify, and reconcile customer and 3D Systems terms to ensure accurate fulfillment of orders and minimize the company’s risk.

• Obtain appropriate approvals outlined in the company’s approval authorization matrices.

• Ensure billing, generate proforma invoices, and escalate billing issues as necessary.

• Adhere to existing policies and procedures and actively participate in internal and external audits.

• Coordinate and ensure timely delivery, Domestic and International.

• Create and maintain sales packets for revenue recognition per SOX (Sarbanes –Oxley) policy and procedures, Domestic and International.

What You’ll Bring

• College degree or relevant 1-3 years’ experience in a customer service role.
• Excellent verbal and written communication skills required.
• Proficient in Microsoft Office, especially Excel and Word.
• Ability to work in a fast-paced environment with multiple priorities, with minimal supervision.
• The ability to interface effectively at all levels internally and with the Customer.
• Highly developed problem-solving skills and the determination to solve them promptly. 
• ERP systems experience a significant plus. (Oracle R12) 
• Familiarity with Salesforce software is a plus.

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