Outpatient Receptionist

Temporary - Full Time

Reports to: Director of Behavioral Health Urgent Care

Position Overview: Responsible for registering clients in a pleasant, professional, and timely manner, including, but not limited to, scheduling, client interaction, collecting payments, gathering client information and data entry. Answers phone calls in courteous, efficient manner. 

Essential Position Responsibilities:

• Greet clients and visitors with warmth, compassion, and demonstrated commitment to exceptional service. 
• Answers telephone in a prompt, professional manner by assessing the needs of the caller and directs the call based on those needs. 
• Treats clients with respect and responds to their needs in a prompt, friendly and courteous manner. 
• Monitors and addresses voicemail in a timely manner.
• Enters required data in the system, with emphasis on accuracy.
• Handles incoming referrals to complete and schedule Intakes.
• Confirms demographic and insurance information.
• Schedules new and existing clients for appointments.
• Provides necessary paperwork and/or documentation to clients for upcoming appointments.
• Schedules client’s appointments and maintains provider’s schedule for maximum productivity.
• Complete check-in process accurately and efficiently including collecting co-pays and/or balances.
• Assists the billing department with issues and questions pertaining to billing and insurance payments.
• Verifies eligibility and verify insurance for all services. Communicates with client if coverage is disrupted. 
• Responds to requests in a friendly, timely, cooperative manner.
• Ensures proper utilization of supplies and resources. 
• Make sure the Management Team is informed of any unusual and significant issues that may affect client satisfaction, timeliness of services, reimbursement, or general client access to services.
• Attends and participates in meetings and is responsible for all information communicated at meetings.
• Demonstrates the ability to participate in and/or implement team decisions.
• Actively participates in and encourages actions that promote good public relations with clients, families, and the community.
• All other job duties as assigned.

Other Position Requirements:

• Ability to multitask and stay organized.
• Strong typing skills.
• Exhibits appropriate level of technical knowledge for the position.  
• Maintains acceptable overall attendance record to include department staff meetings, agency meetings, and any additional training as required. 
• Maintains effective and professional verbal and written interactions with peers, clients, supervisors, and other staff. 
• Uses diplomacy and tact in dealing with difficult situations and/or people. 
• Demonstrates effective listening skills.
• Demonstrates the ability and willingness to handle new assignments and changes in procedures. 
• Identifies what needs to be done and takes appropriate action.   
• Completes assigned work, meets deadlines without reminders/follow-up from supervisor or others.  
• Demonstrates analytical ability to evaluate processes and to recommend improvements as necessary.
• High School diploma or equivalent is required.

Physical Requirements:

• Sitting for extended periods of time 
• Typing/data entry, writing
• Lifting/carrying up to 30 pounds
• Driving for purpose of community mobility
• Bending/stooping

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.

EEO race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors.