Outreach & Diversion Specialist

Job Summary
Develop and deliver street outreach, community engagement, and diversion services throughout assigned service 
areas. 

Key Roles & Responsibilities 
                   Street Outreach | Crisis Intervention | Community Collaborations | Assessment of Service Needs 
                                                                                   Data & Documentation 
 

What You Will Do: 

• Deliver progressive engagement services to participants in the identified service area.
   

• Conduct street outreach in assigned service areas to best understand homeless population and provide intervention. 
   

• Develop and maintain local partnerships with housing service providers, crisis centers, hospitals, and other programs to assist in quick access to these services. 
   

• Coordinate diversion efforts in assigned service area. 
   

• Apply knowledge of landlord/tenant rights and responsibilities to educate participants of their rights and responsibilities.
   

• Provide service assessment, crisis counseling, and access to housing programs to callers on our crisis line.
   

• Support the efforts of all programs / services in navigating housing options and resources for those affected by homelessness. 
   

• Comply with data tracking & documentation requirements.
   

• Represent FOF at community and program development meetings as assigned. 
   

• Conduct follow-up with clients we serve who are currently living on the streets to continuously provide resources. 
   

How You Will Succeed: 

• People First- When you exhibit people first, you show genuine care/concern for the well-being and success of others and act accordingly to support/uplift them. 

• Discover & Do- When you exhibit discover and do, you take action to solve problems, improve functionality and make things happen. 

• Equity and Inclusion- When you exhibit equity and inclusion you foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences.   

• Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges and adversity.   

• Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter. 

• Believe in our 10-year vision: Everyone has a home. 

• Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic change through strong community partnerships, and providing individualized support that prioritizes client choice. 

• Understand the 6 components of the Entrepreneurial Operating System (EOS). 

Job Qualification and Competencies: 

• Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
   

• Ensure confidentiality is in place for all people FOF serves.
   

• Bachelor Degree in social work, psychology, related field OR combination of equivalent education and experience. 
   

• Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management. 
   

• Ability to travel throughout the FOF service area to provide in-person advocacy services and to other locations within the state as necessary for training purposes.
   

• Ability to pass state, federal, and child abuse background checks.