About Our Job

Outreach Case Coordinator (Focus Area Engagement Team)

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $23.89 - $35.84. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. In this position, you can expect to work mostly in the field, and within the office when needed. The office for this position is located at 201 W. Colfax Ave., Denver, CO 80202.

What You’ll Do

The Denver Department of Public Health and Environment (DDPHE) is the City’s accredited public health agency, promoting healthy people, healthy pets, and a sustainable environment through education, engagement, and enforcement. The department is funded by the General Fund, Enterprise Funds, Special Revenue Funds, and a mix of state, federal, and private grants and donations. Services are delivered through the eight divisions listed below. To learn more about DDPHE and the divisions below, visit www.Denvergov.org/dphe.

We foster an inclusive culture by respecting the values, customs, and authenticity of everyone and by implementing equitable public health strategies so Denver communities can thrive.

As the Outreach Case Coordinator you will be working to fulfill one of Mayor Johnston’s goals of ending unsheltered homelessness in Denver.  You will be working and collaborating with a multidisciplinary team from Denver Department of PUblic Health and Environment and other city agencies.  You will provide outreach, resources, and referrals to people from various backgrounds and experiences who may often experience trauma, stigma, oppression; people who use substances, people living with mental health challenges, and people experiencing unstable housing.  The majority of the workday will be spent outside, in various parts of Denver, in all weather. 

Specifically, as the Outreach Case Coordinator you will:

• Work daily within a geographic area prioritized for outreach to connect people to shelter, housing, and other services.
• Collaborate closely with multidisciplinary outreach team to develop daily operational plan focusing on unique demographics, service needs, and other special considerations.
• Approach individuals on the street in the Focus Area.  Engage individuals in trauma-responsive, person-focused interactions, letting them know you’re there to help.
• Assess housing status and needs of those in focus area
• Provide support and resource navigation to those seeking services, including connecting individuals to Behavioral Health services and shelter
• Transporting individuals to their next destination to facilitate a face-to-face transfer to the next service provider
• Ensure vehicle is fully stocked with supplies necessary for successful operations and track overall usage of supplies and inventory
• Provide comprehensive support and accuracy in relation to data needs and collection
• Maintain documentation standards in recording daily activities and interactions
• Along with all DDPHE staff, actively participate in emergency preparedness and response team activities to support DDPHE’s responsibilities outlined in the City’s Emergency Operations Plan. This may require being ‘on-call’ from time to time to respond to emergencies. Training will be provided.
• Other duties as assigned.

This position operates outside, in potential inclement weather conditions including extreme heat or cold. This position also requires the operation of a city vehicle and could be required to lift equipment and samples weighing up to 30 lbs.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Experience working with unhoused community members, individuals with problematic substance use, and individuals diagnosed with a severe and persistent mental illness
• Comprehensive knowledge base of community resources
• Dedication to trauma-informed, person centered, and culturally responsive care
• Strong situational awareness and ability to de-escalate situations
• Compassionate about working with the unhoused population
• Ability to build trust and rapport quickly
• Previous training in motivational interviewing and harm reduction strategies
• Possess a proactive mindset, capable of making informed decisions to drive program expansion and foster partnerships with community-based organizations.
• Strong ability to be flexible and work with a team
• Enjoyment from working outside of the typical office space

Required Minimum Qualifications

• Education Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: One (1) year of experience supporting human services, social services, and/or public health programs.
• Education and Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
• License/Certification Requirement: Requires a valid Driver's License at the time of application.
• Licenses and certifications must be kept current as a condition of employment.

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

• Cover letter

Application Deadline

This position is expected to stay open until February 17. Please submit your application as soon as possible and no later than February 17 at 11:59 p.m. to ensure consideration.

About Everything Else

Job Profile

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Position Salary Range

Target Pay

Agency

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.