Outreach Coordinator

This position is responsible for making Welcome/Outreach calls to promote the different enrollment opportunities. Handles confidential patient/member information. Uses strong verbal communication and demonstrates excellent telephone communication skills. Understands the importance of leaving a positive impression on any member with whom they encounter.

· Outreach Coordinator makes outbound calls

· Outreach Coordinator provides information on enrollments

· Completes an assessment form for new enrollments

· Sends out program details to all new enrollments

· Submits payment to the programs

· Coordinates new enrollment member with the Clinical team members

· Documents all new enrollments

· Documents all outbound calls, no answers, left message, etc.

· Other duties as assigned

· Requirements and Skills:

· Knowledge of medical insurance, basic medical terminology and managed care environment preferred

· Bilingual English and Spanish preferred

· Must have good organizational skills and be able to manage multiple priorities and projects

· General knowledge of Microsoft Office applications such as Excel, Word, Outlook

· Typing 45+WPM

· Ability to use the following general office equipment correctly and safely: desktop computer for typing, copy machine,        scanner, facsimile machine, and telephone equipment

· Ability to function with minimal supervision