Outreach Services Associate

Job Description

Contacts and schedules patient/client’s appointments for consultations, meetings with community agencies and/or diagnostic tests. Sets-up and maintains files and records. Collects and organizes statistical reports. The Outreach Services Associate is responsible for delivering community-based health services, including rapid testing for HIV, syphilis, and hepatitis (Hep B & C). This role involves engaging diverse populations in community settings, providing education, conducting screenings, and linking individuals to care and support services.

Job Responsibility

• Contacts patients; schedules appointments for consultations, agency meetings and/or diagnostic tests.
• Collects and organizes data required for statistical reports and completes reports, as required.
• Attends and participates in meetings as appropriate.
• Sets-up files and maintains records.
• Provides incoming and in-process orientation.

• Based on position, may be required to provide bi-lingual translation and/or guidance.

   

• Conduct rapid testing for HIV, syphilis, and hepatitis B/C in community settings (e.g., mobile units, shelters, events, street outreach). 
• Provide pre-test and post-test counseling in a culturally sensitive and non-judgmental manner. 
• Educate clients on prevention strategies, including safer sex practices, PrEP/PEP awareness, and harm reduction. 
• Accurately perform fingerstick blood collection and handle specimens per protocol.
• Maintain proper documentation of test results and client interactions in compliance with confidentiality laws (e.g., HIPAA). 
• Facilitate referrals and linkage to care for clients who test positive or require additional services. 
• Distribute prevention materials (e.g., condoms, educational resources). 
• Participate in outreach events and collaborate with community partners. 
• Maintain inventory of testing supplies and ensure proper storage and transport.
• Follow all safety, infection control, and quality assurance protocols.
• Enter data into EMR and other data collection system.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent required.
• 0-1 years of relevant experience, required.
• Previous experience in HIV / HIV prevention case management, preferred. 
• Ability to communicate effectively while being sensitive to cultural diversity.
• Prior experience with the LGBTQ community, preferred
• Ability to work evenings and weekends, as needed. 

*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).