Outside Parts & Service Representative

The Parts Outside Sales Representative duties: sells parts by taking and clarifying customer orders, retrieving and selling new and replacement parts, receiving and recording new parts inventory, maintaining parts databases and maintaining a safe and secure environment. Completes sales by entering purchased items into sales/inventory system; obtaining payment, adding purchase to credit account and issuing sales receipts. Receives returned items: inspecting items, returning payment, issuing credit, re-packing and re-shelving items and returning damaged items to supplier.

HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact):

Identify, pursue and maintain a constant flow of potential customers that meet or exceed established quotas through prospecting, networking and referral activities.

Takes customer orders by listening to and clarifying requests; identifying parts; offering and explaining alternative solutions.

Provides solutions to customers regarding products, availability, product uses and credit terms.

KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:

Completes sales by entering purchased items into sales/inventory system; obtaining payment; adding purchase to credit account; issuing sales receipts.

Maintains parts inventory by verifying supplies; placing orders when order-points are reached.

Answers customers questions about products, prices, availability, product uses and credit terms.

Recommends solutions to customer needs, based on customer interests.

Stocks items by unpacking, arranging and placing items in bins and on shelves; adjusting inventory system.

Receives returned items by inspecting items; returning payment; issuing credit; re-packing and re-shelving items; returning damaged items to supplier.

Maintains safe and secure environment by following safety and security standards and procedures; complying with codes. Identify prospective customers by using business directories, following leads from existing clients, rental departments and other internal sales people, as well as your own lot and dealership check.

Updates job knowledge by participating in educational opportunities; reading about new products.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Other duties assigned by manager.

QUALIFICATIONS AND EXPERIENCE:

Must have a minimum of three years dealership parts experience.

Data entry skills, telephone skills, customer focus, customer service, verbal communication, selling to customer needs, meeting sales goals, product knowledge, inventory control, professionalism, job knowledge.

Must have strong verbal and written communication skills.

Ability to work independently as well as work well with people.

Valid Drivers License required.

PHYSICAL AND ENVIRONMENTAL CONDITIONS:

The position is located in the office and shop environment as well as duties performed outside. Mobility of walking, standing and bending is frequent. Dexterity, hearing and talking requirements are constant. Visual ability to detect situations of concern is constant. The employee will occasionally lift up to and over 50 pounds. Must be able to meet the public and make decisions. Exposure to heat, cold, dust and dirt. Travel required.

NOTE: 

This Position Profile is not intended to be an all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the company. The Position Profile is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.