Overflow Resident Support - Days PT

Overflow Resident Support

$19/hour

Days (6 am - 2 pm) - weekends required

Part-Time Position

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

OUR MISSION

To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

OUR VISION

Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness.

PURPOSE:

The Overflow Resident Support – Day Shift role is a part-time position responsible for maintaining a safe, structured, and supportive shelter environment for individuals experiencing homelessness. In this role, staff provide direct support to residents by conducting intakes, monitoring daily activities, enforcing shelter rules, and ensuring safety through regular checks and crisis intervention. The position requires strong communication and de-escalation skills, as well as the ability to balance compassion with accountability and professional boundaries. Staff also document client interactions, coordinate with internal teams using UHMIS, and connect residents with resources that support their path to self-sufficiency. This role aligns closely with Switchpoint’s mission and values, emphasizing kindness, connection, and empowerment while delivering high-quality, client-centered service.

Responsibilities:

• Understand and implement Switchpoint’s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
• Understand and follow West Valley City regulations.
• Provide excellent customer service to clients, community members, volunteers, donors, etc.
• Stay AWAKE and ALERT during your shift.
• De-Escalate individuals in crisis as needed.
• CPR/First Aid Certification
• Contact Emergency services for Medical and Criminal incidents/behavior.
• Direct and refer individuals to the correct resources and information.
• Compassion and good listening skills while still holding clients/residents accountable to shelter rules.
• Professional boundaries a MUST -- providing opportunity with accountability for clients/residents.
• Conduct intakes with clients/residents completing bag searches and orient to shelter rules and responsibilities.
• Strip/make beds and sanitize shelter as needed each shift
• Document notable client interactions with clients, staff, volunteers, etc.
• Maintain appropriate professional boundaries with program clients/residents; Reinforce shelter rules and community living guidelines with residents.
• Oversee prescription and over-the counter medications to clients according to policy.
• Distribute personal care items to clients per protocol
• Provide crisis intervention, safety planning, and resource information to clients and callers.
• Coordinate with HRC's in the referral process - Utilizing UHMIS as needed to document homeless services
• Perform program departure procedures with clients.
• Immediately report suspected neglect/abuse to Director/Regional Director/CEO
• Ensure the safety and security of the program and residents, including completion of regular walk through and perimeter checks.
• Maintain program and client confidentiality, including former clients.
• Review communication logbook and calls at the beginning of each shift.
• Answer and document all telephone calls and activities per policy.
• Other duties as assigned.

Compensation:

$19.00 per hour

Days (6 am - 2 pm) - weekends required

Part-Time Position

Switchpoint offers a benefits package that includes Medical/Vision/Dental, Transportation Allowance, Paid Time Off, 401k for Full-Time employees

We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

"Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint."