Owenhouse Cycling Bike Mechanic

Job Description: Bike Mechanic

Reports to:  Service Manager, Store Manager & Store Supervisor/Management Team 

Direct Reports: None

Position Philosophy: The Bike Technician is responsible for all levels of service as they relate to bicycle repairs. These repairs include basic bicycle tune ups all the way through a complete suspension overhaul. A successful Owenhouse Cycling Bike Technician should strive to go above & beyond with “Every customer's bicycle, every time.”

Essential Duties, Responsibilities & Requirements:

Culture Awareness:

• Dress appropriately and according to company policy.
• Represent the company well; internally and to the general public.
• Assure the Core Values are alive and well in all Owenhouse facilities through all forms of communication and daily interactions with employees, customers and vendors.

Always Be Open Minded

Communicate & Listen

Enjoy What You Do

Team Spirit

Engage The Customer

Above And Beyond

Make A Difference

Store Operations:

• Provide a positive representation of Owenhouse Cycling
• Possess a friendly outgoing demeanor.
• Work well with associates as well as customers.
• Possess strong product knowledge and knowledge of store layout and location of products.
• ssist with daily maintenance, orderliness and cleanliness of the service area & stock room.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Proficiently Front & Face.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Communicate any Service related issues to the Service Manager for follow up.
• Participate in daily Huddles.
• Follow all store safety policies and procedures.
• Be professional in appearance and actions.
• Smile! Laugh! & Have fun!
• Project a friendly, outgoing demeanor; work well with customers as well as fellow team associates.Assist in creating a positive, professional and safe work environment.
• Assist with stocking of merchandise throughout the store & service area.
• Assist with maintaining back stock levels.
• Communicate any problem or issue that requires Supervisor/Management assistance.
• Strong organizational skills are encouraged.
• Good verbal and written communication skills are encouraged to handle projects and tasks.
• Ability and willingness to work flexible hours if needed to meet the needs of the business
• Other duties may be assigned.

Other Essential Requirements:

• High School or GED equivalent. 
• Previous Bike Technician/Mechanic experience.
• Basic knowledge of the bicycle industry & components available.
• Customer service experience preferred but not required.
• Retail stocking experience preferred but not required.
• Knowledge of computer systems is required.
• Level 3 Tech training or higher.

Experience:

• Basic brake, derailleur installation & adjustments.
• Full installation of a Dropper seatpost.
• Hydraulic brake bleed.
• Ability to perform a full bike drivetrain adjustment & cleaning.
• Chain replacement, compatibility, chainline & chainring compatibility.
• Wheel building, truing & repair.
• How to cut spokes to custom lengths using a Phil Wood Spoke Cutter.
• Fork lowers & damper service.
• Shock air can & damper service. (use of Andreani bleeder & Nitrogen fill system)
• Full tear down of suspension linkage & replacement bearings.
• Complete bike assembly. (i.e Ibis, Santa Cruz bike builds)
• Properly adjust caliper & linear pull brakes, mechanical disc brakes, & hydraulic disc brakes.
• Ability to replace all cables/housing/hoses.
• Proper bicycle set up and adjustment.
• Appropriate Repair stand use.
• Component standards.
• Know how to use all measuring tools. (i.e BCD, tensiometer, chain wear tool etc.)
• Know how to properly use Torque measurement tools.
• Appropriate Solvent/lubricant use.
• Bearing inspection & assessment. (cartridge & conventional loose ball)
• Crankset knowledge.
• Handlebar & stem knowledge.
• Bottom bracket knowledge.
• Proper use of cutting tools.
• Saddle & seatpost knowledge.
• Tire/Rim compatibility.
• Pedal compatibility.

Physical Requirements:

• Must be in good physical condition and work wisely.
• Unloading of freight is to be accomplished safely, carefully, and quickly with care not to injure stock or self.
• Must be physically able to lift and handle a minimum of 70lbs.
• Proper lifting procedures must be followed at all times
• Ability to bend and twist, push and pull, stoop, and kneel.
• Ability to ascend and descend a ladder.
• Ability to work at heights.
• Ability to stand for extended periods of time.
• Ability to hear, understand and communicate orally and in writing to staff.

If this sounds like you, we can't wait to meet you!

Work schedule

• 8 hour shift
• Weekend availability
• Day shift
• Night shift

Supplemental pay

• Bonus pay

Benefits

• Paid training
• 401(k) matching
• Flexible schedule
• Employee discount