Palliative Medicine Intake Specialist

The palliative medicine administrative assistant supports the palliative medicine program by assisting with operations to ensure providers, patients and community partners receive exceptional service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Enter palliative medicine admissions in electronic medical record
• Collect past, current and future medical data on patients from hospitals and scan promptly into the electronic medical record
• Assure all forms are completed and scanned in electronic medical record
• Coordinate and schedule all new admissions and ongoing visits to palliative medicine patients and maintain provider calendars
• Perform follow-up telephone contacts requested by palliative medicine staff
• Assist with taking palliative medicine referrals, contacting physician offices, requesting information, completing referral form and entering information into electronic medical record
• Discharge and send Progress Note to attending physician
• Assist team leaders in collection of patient information, follow-up phone calls, data and other requested tasks.
• Obtain physician orders and prior authorizations
• Communicate referrals to home health and other agencies
• Enter palliative medicine consults and create a physician billing account/records from hospital portal
• Maintain portal access to area hospitals
• Organize work for volunteers to perform surveys and send clinical notes to provider offices
• Monitor visit frequency for palliative medicine patients, ensuring compliance with frequency guidelines
• Answer palliative medicine calls
• Assist in orienting new team members, as requested
• Communicate with nurse practitioners via phone or electronic access
• Participate in quality improvement programs
• Adhere to strict confidentiality
• Adhere to safety policy and practices
• Cooperate with all government agencies and outside auditors
• Assist with updating policies and procedures, as appropriate
• Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of ICD-10 coding
• Ability to work on an interdisciplinary team
• Ability to work a flexible schedule
• Excellent written and oral communication skills
• Excellent customer service skills
• Excellent computer skills, including Microsoft Excel and Word
• Strong organizational skills
• Demonstrated critical thinking and problem-solving skills

MINIMUM QUALIFICATIONS:

Education:

• High school diploma or equivalent

Experience:

• 1 year of experience in medical office or hospital

Licensures & Certifications: (if applicable):

Medical office assistant training/certification preferred

PHYSICAL DEMANDS:

• Visual acuity to read written documentation and computer tasks
• Ability to sit extended periods of time and perform administrative tasks
• Ability to stand, bend and lift an average of 30 pounds
• Manual dexterity with the ability to manipulate office equipment and keyboard for extended periods of time
• Ability to walk, squat, kneel, climb and balance

SPECIAL REQUIREMENTS:

• Must have an automobile with required insurance coverage and state driver’s license