PAR I - Billing Patient Recovery Specialist - Float

All job duties included in this job description are considered essential functions for this position and the employee is expected to perform these duties effectively. Every effort has been made to identify the essential functions of this position. Duties include but are not limited to:

• Posts all patient/collection agency payments and adjustments (checks, cash, credit cards, refunds, NSF, discounts, line item transfers, etc.) as applicable. Reviews accounts for errors in billing and ensures daily balancing of batches in a timely manner. Turns in daily payment posting reports as required.


• Follows collection process prior to submitting accounts for disposition to physicians and/or collection agency. Submits appropriate collection letters and attempts to resolve accounts due to internal errors (such as demographic/insurance updates).


• Reviews and responds to telephone messages, emails, and the patient’s portal on a daily basis, maintaining an open line of communication.


• Review account inquiries prior to scheduling or due to inquiries from other clinics regarding past due balances or balances out to bad debt, in order to allow continued appointments by patient.


• Monitors weekly statement cycle, ensures statements are mailed out and statement trends are analyzed and reviewed as necessary.


• Runs all billing patient credit card payments and refunds in addition to monitoring repeating patient payment arrangements.


• Works patient aging report on a monthly basis and completes task documentation in billing system. Turns in daily productivity report as required.


• Communicates with manager any problems with accounts in a timely manner.


• Works unapplied credit report as necessary.


• Reviews and submits State refunds to Comptroller of Public Accounts on a yearly basis.