Paralegal - Service of Process/Legal Intake

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Who we are:

The role:

We are seeking an experienced, proactive, and detail-oriented Paralegal to join our Legal Department in supporting SoFi’s Service of Process unit. Reporting to the Senior Paralegal, Service of Process Manager, this role oversees daily intake management and handles subpoena compliance as well as threatened or filed matters.

The ideal candidate brings a proven track record of supporting law firm and in-house litigation, possess strong knowledge of legal service of process, criminal and civil subpoenas, and arbitration workflows, and excels at collaborating with attorneys and cross-functional stakeholders on complex legal issues.

What you’ll do:

• Experienced and highly organized paralegal to support SoFi’s Litigation and Arbitration group.
• Oversee daily intake, tracking, and administration of all services of process, including threatened or filed legal matters.
• Handle subpoena compliance and legal correspondence, ensuring timely responses to complaints and subpoenas.
• Maintain accurate service of process data and task management records within SoFi’s systems.
• Proven hands-on experience with end-to-end matter management in law firm and in-house settings.
• Strong background in managing legal invoices, tracking, and maintaining vendor relationships.
• Ability to oversee daily process management and streamline legal support workflows for the paralegal team.
• Proven track record of supporting in-house counsel with responding to complex legal requests.
• Detail-oriented and proactive mindset suited for navigating complex legal disputes.
• Excellent collaboration skills for partnering effectively with attorneys, outside counsel, and cross-functional teams.

What you’ll need:

• Bachelor’s degree or equivalent professional experience; paralegal certification is a plus.
• 4+ years of experience as a paralegal, in either a law firm or in-house legal department. At least 2 years experience as a paralegal in a law firm is strongly preferred.
• Strong experience with litigation tracking and case management platforms (e.g., Legal Tracker, CounselLink, or similar).
• Strong knowledge of the subpoena and litigation and arbitration processes.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously while meeting multiple, and often short, deadlines.
• Strong written and verbal communication skills.
• Comfort working cross-functionally with attorneys, cross-functional partners, and external service providers.
• Ability to exercise sound judgment, maintain confidentiality, and operate in a fast-paced environment with minimal supervision.
• Experience in fintech, financial services, or a regulated environment is a plus.

Nice to have:

• Experience working for a financial services company and/or in-house legal department.
• Proficiency with Legal Tracker, LexisNexis, and Relativity/other e-discovery platforms.
• Experience e-filing via PACER and state court online filing systems. Experience with Atlassian/Jira or other workflow management software.