Parent Ambassador at Gate City Charter Academy

The Parent Ambassador serves as a vital link between the school and its families, working to build strong relationships, foster parent engagement, and promote a positive school culture. This pilot position is an in-person role designed to create meaningful connections and empower families by providing support, resources, and opportunities for involvement. Through a deep understanding of the school community, the Parent Ambassador ensures that parents feel informed, valued, and engaged in their child’s educational journey.

• Oversight and continuous improvement of the benefit administration software, process, and integrations.
• Leave process development, improvement, and administration. 
• Lead members of the benefits team with responsibilities for leaves and benefits administration. 
• Implement plan design changes and support change management by coordinating and managing benefit changes with vendors. 
• Assist with plan design discussions, data to support and inform plan decisions.  
• Manage leave of absence process in coordination with benefit administrator. 
• Support and cultivate relationships with vendors and brokers. 
• Ensure benefit compliance throughout daily work. 
• Provide an excellent level of customer service to employees on benefit matters.  
• Leverage HR technologies to communicate and manage benefit administration efficiently.
• Cultivates an engaging team culture built on trust and open communication.

• Bachelor’s Degree in Human Resources or equivalent experience desired.
• 5+ years of professional Human Resources experience desired.
• Lawson or other HRIS knowledge is a plus.
• Possess demonstrated mastery of Microsoft Office tools including Excel and Word.
• Possess working knowledge of key components of the ADA, FMLA, PPACA, and ERISA. 
• Excellent customer service skills are essential. 
• Comfort explaining processes and procedures to NHA employees, occasionally in a group setting.
• Quickly learn, understand, and manage new systems related to benefits administration and employee data.
• Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously. 
• Exemplifies emotional intelligence in interactions with team members and stakeholders.