Partner, Employee Experience & Engagement

Title: Partner, Employee Experience & Engagement 
Location: King of Prussia, PA (with regular rotation to worksites within PA/Southern NJ) 
Employment Type: Full time, Exempt 
Salary Range: $65,000 - $75,000 
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k 

About DocGo: 
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Position Summary:

Employee Relations & Issue Resolution  

• Partner closely with the People Department and Operations leadership to support positive employee relations and consistent workplace practices.  
• Assist with the timely escalation, coordination, and resolution of employee concerns and workplace issues. 
• Monitor unresolved employee concerns and help ensure appropriate follow-up and closure.  
• Identify trends involving employee dissatisfaction, communication gaps, workplace morale, operational challenges, or recurring employee concerns, and escalate findings appropriately.  
• Support workplace investigations, conflict resolution efforts, and employee follow-up activities, as appropriate.  
• Maintain professionalism, confidentiality, neutrality, and sound judgment while navigating sensitive employee matters.  

Operational Partnership & Communication  

• Serve as a liaison between frontline operations and centralized People functions to improve communication, responsiveness, and employee support.  
• Help ensure employees understand available resources, policies, procedures, benefits, leave processes, scheduling practices, and organizational initiatives.  
• Partner with operational leadership to improve workforce communication, employee accountability, engagement efforts, and workplace culture initiatives.  
• Assist in identifying operational barriers that negatively impact employee experience and help facilitate practical solutions. 
• Reinforce a culture of accountability, responsiveness, professionalism, and respectful workplace interactions.

Leadership Support & Coaching  

• Support frontline leaders with employee communication strategies, workforce engagement approaches, and employee relations best practices.  
• Reinforce leadership accountability related to employee responsiveness, follow-up, communication, and workplace professionalism.  
• Assist with workforce engagement initiatives, employee recognition efforts, retention strategies, and culture-building activities.  
• Support leadership development efforts focused on communication, engagement, and employee experience improvement.  

Workforce Insights & Reporting  

• Document employee concerns, engagement trends, workforce feedback, and operational themes identified throughout field engagement activities.  
• Provide regular updates and actionable insights to People and Operations leadership regarding workforce trends and opportunities for improvement. 
• Assist with the development and implementation of employee engagement initiatives, workforce action plans, and operational improvement efforts.   

Core Competencies: 

• Employee Engagement  
• Relationship Building
• Communication & Responsiveness  
• Conflict Resolution  
• Emotional Intelligence  
• Operational Partnership
• Accountability
• Professionalism
• Adaptability
• Collaboration
• Problem Solving
• Workforce Advocacy

Qualifications & Requirements: 

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, Labor Relations, Communications, or related field preferred. 
• Minimum of 3 - 5 years of experience in Employee Relations, Human Resources, Workforce Engagement, Operations, Healthcare Management, or related field.  
• Experience supporting field-based, hourly, healthcare, transportation, EMS, or operational workforces strongly preferred.  
• Strong interpersonal, communication, relationship-building, and conflict resolution skills.  
• Ability to build trust and credibility with employees and leaders at all levels of the organization.
• Ability to navigate sensitive employee matters with professionalism, discretion, and sound judgment. 
• Strong organizational skills with the ability to manage multiple priorities in fast-paced operational environments.
• Comfortable working independently and traveling extensively throughout assigned markets.
• Valid driver’s license and ability to travel regularly throughout Pennsylvania and Southern New Jersey.

Preferred Qualifications:

• Prior EMS, healthcare transportation, public safety, unionized workforce, or multi-site operational experience preferred. 
• Experience supporting employee engagement, workforce communication, or frontline workforce initiatives. 
• Knowledge of employee relations principles, workplace investigations, labor relations environments, and operational workforce support.

Work Environment & Travel:

This position requires frequent travel throughout Pennsylvania and Southern New Jersey operational markets, including EMS stations, offices, operational facilities, and field locations. The Employee Experience Partner will regularly engage directly with frontline employees and operational leadership in fast-paced healthcare and transportation environments.  

EEO/AAP Statement:  DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position.