Parts Administrator

Last date to apply:

The Technical Services Team supports our Dealer and Retailer channels by resolving issues with our products and warranty. Entry level Parts Administrator position responsible for performing basic level technical product support to Husqvarna Distributors, Dealers, National Accounts and Customers (end user escalations).

What You Need to Know:

· Looking up parts in the Husqvarna system to satisfy customer inquiries

· Basic order entry for Husqvarna customers (business to business)

· Respond to pricing inquiries · Respond to technical questions from internal and external customers such as Distributors, Dealers, National Accounts and consumer escalations via telephone, email, chat, or customer generated incidents into CRM (Customer Relations Management System).

· Technicians are required to remain logged in to the systems and process received or assigned cases using phone, chat, email, CRM (Customer Relations Management System), Web Warranty and written correspondence on a daily basis within department metrics.

· Record details of cases in CRM, as well as actions taken

· Effectively communicate escalations to Customer Care Leadership Team for timely effective resolution.

· Report parts, pricing, IPL (Illustrated Parts List) or manual discrepancies through existing procedures

What We Are Looking For:

· Mechanical aptitude and interest

· Strong written, oral, and interpersonal skills. Ability to communicate information clearly and concisely ensuring customers’ comprehension.

· Basic MS Office skills

· Developed computer navigational and organizational skills.

Can pass typing accuracy test with 25 wpm or more

· Ability to multi-task

· Strong customer service focus

· Exceptional knowledge of Outdoor Power Products and applications

· Experience utilizing the following customer service skills

Importance of the customer and need to build relationships

Solving basic routine issues

Understanding when to escalate issues

Applying existing solutions to meet customer needs