U

Parts Advisor

icon building Company : Us Auto Trust
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Parts Advisor


US Auto Trust is one of California’s fastest growing automotive groups. We are proud to have a stable of legendary brands such as Lamborghini, Ferrari, Aston Martin and Cadillac.

Lamborghini Dallas is looking for a Parts Advisor to join our team and deliver extraordinary customer experiences.
 

Responsibilities:

  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
  • Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
  • Answers phone calls, providing price quotes and other information.
  • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
  • Provides a high level of service to internal and external customers.
  • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Pulls and fills orders from stock, locates out-of-stock parts from outside source and submits an emergency order, if necessary.
  • Notifies the service advisor, body shop, and the customer when special ordered parts have arrived and when they will be delivered. 
  • Pulls orders for delivery to the body shop, making sure all parts are tagged with customer names and job number.
  • Follows up on back-ordered parts.
  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
  • Replenishes assigned inventory daily.
  • Assists outside sales representatives with their orders.
  • Makes sure all internal requests for parts are billed on service repair order.
  • Receives payment from retail customers or obtains credit authorization.
  • Ensures that all charges are signed by the customer and receives a copy of their invoice.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Issues and tracks requested shop tools to technicians.
  • Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
  • Call assigned accounts by phone. Set up orders for daily shipment, delivery, or pick up. 
  • Keeps front and rear counter areas clean and uncluttered including the computer and printers. 
  • Participates in all available training programs.
  • Keeps current on new products and product updates.
  • Participates with the parts manager in maintaining a lost sales tracking program.
  • Maintains professional appearance.

What we offer:

  • Comprehensive benefits program, including health care options (medical, dental and vision)
  • 401k savings with company match
  • Paid PTO (Vacation and Sick) and Holidays 
  • Values-driven culture built on integrity, professionalism, excellence and teamwork.

Requirements

  • 3-5 years' experience in a similar role
  • Strong organizational and multi-tasking skills 
  • Excellent written and verbal communication skills. 
  • Basic computer skills 
  • Current and valid driver license.

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