Parts Advisor

Eugene, OR | BMW | Luxury European brand | Hospitality | Parts counter | Automotive parts | Dealership parts | Pacific Northwest | Lane County | Veterans encouraged to apply | $18 - $22/hr

IS THIS YOU?

• You're accurate, organized, and fast with a parts lookup -- technicians and service advisors can count on you to find the right part the first time, get it to the right bay without delay, and flag a supersession or backorder before it becomes a workflow problem

• You come from dealership parts, automotive aftermarket, or a comparable technical environment and you're ready to bring that foundation to a BMW store in Eugene where the pace is real and the parts counter is a critical link in service throughput

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

BMW of Eugene serves a loyal, brand-passionate ownership community in one of Oregon's most university-driven and culturally engaged markets. The parts department here supports a technically sophisticated BMW service operation -- the counterperson who fills orders accurately, communicates proactively on delays, and keeps the technician team moving without parts-related interruptions is one of the highest-impact roles in the building.

WHAT YOU'LL DO

• Fill internal parts orders for service technicians accurately and efficiently -- pulling, staging, and delivering parts to the correct bay without delay

• Process retail and wholesale parts sales -- assisting walk-in guests and wholesale accounts with parts lookup, pricing, and order fulfillment

• Look up BMW OEM part numbers using electronic parts catalogs -- identifying correct parts, supersessions, and compatible alternatives accurately

• Communicate backorders, substitutions, and availability updates proactively to technicians and service advisors -- parts delays that aren't communicated create repair delays that reach the guest

• Process parts returns, cores, and warranty parts accurately and per department procedures

• Assist with receiving, binning, and inventory organization as needed to keep the department accurate and accessible

• Maintain accurate records in the DMS throughout every transaction

WHAT WE'RE LOOKING FOR

• Dealership parts counter, automotive aftermarket, or comparable parts experience preferred -- BMW or European brand parts familiarity a meaningful advantage

• Accurate and fast with parts lookups -- you know how to navigate an electronic parts catalog efficiently and you verify part numbers before pulling, not after

• Proactive communicator -- when a part is backordered or superseded, the technician and advisor hear it from you immediately, not when they come looking for it

• Organized and detail-oriented -- the right part to the right bay at the right time is the standard, and inventory accuracy depends on consistent binning and documentation discipline

• Comfortable with DMS platforms or quick to learn them

• Valid driver's license with a clean driving record

WHAT WE OFFER

• $18 - $22/hr

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Career growth -- strong Parts Advisors grow into parts specialist, wholesale, and parts management roles at Swickard

• Employee vehicle purchase and service discounts

WHY BMW OF EUGENE

• A BMW store in a university-driven Lane County market with a loyal, brand-engaged ownership community -- the parts counter here supports a technically demanding service operation where accuracy and speed directly affect technician productivity and guest satisfaction

• BMW's technically sophisticated platform means genuine parts expertise develops quickly -- OEM catalog navigation, supersession awareness, and European parts familiarity are skills that build value in any automotive service environment

• Eugene's close-knit automotive community means the Parts Advisor who does their job well is known and respected by the technicians and service advisors who depend on them daily

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- apply to how we support our internal team just as much as our guests

If you're an accurate, proactive parts professional ready to support a technically demanding BMW service operation in a well-run Eugene store where your reliability keeps the shop moving -- apply.