Parts Coordinator

Salary :

$18 - 18 hourly

Company : Lan Tech

Job Type : Full Time

Louisville, United States

Job Description - Parts Coordinator

Parts Coordinator

Primary Hours: Monday – Friday, 9:00 AM – 6:00 PM

Flexibility Required: One late shift per week (11:00 AM – 8:00 PM)

On-Call Rotation: After-hours/weekend emergency coverage (approximately one weekend every 5 weeks)

$18/hr

Who We Are

Lantech is the global leader in stretch wrapping technology—and the original inventor of the rotary stretch wrapper. We’ve spent decades redefining material handling and packaging solutions with cutting-edge technology and world-class performance. Today, Lantech equipment is used worldwide, supported by multilingual technical teams and a culture of continuous improvement.

Why You Matter

As a Parts Coordinator, you play a critical role in supporting our customers by ensuring they receive the correct parts quickly and efficiently. Your ability to communicate clearly, research accurately, and process orders with precision directly impacts customer satisfaction and equipment uptime around the world.

What You’ll Do

As a Parts Coordinator, you will:

Respond to customer calls and emails regarding parts inquiries, quotes, and orders

Research and identify correct parts using internal systems and documentation

Develop and provide accurate customer quotes

Process spare parts orders in a timely manner

Communicate technical information clearly via phone and email

Support after-hours and weekend emergency parts coverage on a rotating basis

Follow standardized work processes to ensure accuracy and quality

Collaborate with team members to support a fast-paced call center environment

What We’re Looking For

High School Diploma required (college coursework preferred)

Strong verbal and written communication skills with a customer-focused mindset

Ability to explain technical information clearly to customers

Strong problem-solving skills with a process-oriented approach

Ability to multitask and manage competing priorities

Strong attention to detail and organizational skills

Ability to work independently and as part of a team

Proficiency in Microsoft Office, including Excel and Word

Reliable attendance and strong time management skills

Desired Experience

Minimum of 2 years of customer service experience preferred

Experience in a customer call center environment

Experience interpreting technical information (such as bills of materials)

Familiarity with international shipping workflows and trade documentation

Why You’ll Love Working at Lantech

We believe great work happens when people feel supported, challenged, and valued.

What we offer:

Job Stability: A growing, essential manufacturing business with long‑term career opportunities

Competitive Pay

Quarterly Profitability Bonus

Comprehensive Benefits: Medical, dental, vision, paid life insurance, short‑ and long‑term disability

401(k) with Company Match

Generous Time Off: PTO, paid vacation, and 8 paid holidays per year

Casual Dress Code

Collaborative, People‑First Culture

Come stretch your career with Lantech—where innovation meets opportunity

#HP

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About the Company

Lan Tech

Lantech - Innovative Packaging Solutions and Technologies ➤ Discover our range of high-quality equipment and services

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Parts Coordinator

Job Description - Parts Coordinator

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