Parts Counter Consultant

Gibbs Truck Centers

Gibbs Truck Centers is a leading medium- and heavy-duty commercial truck dealer serving Central California for more than 50 years. Our commitment to excellence has earned us the prestigious Circle of Excellence Award for more than 25 consecutive years, recognizing our excellence in Service, Parts, Sales, Lease & Rental. We proudly represent International, Isuzu, Cummins, and Idealease.

POSITION SUMMARY:

Gibbs Truck Centers is seeking an experienced Parts Counter Specialist to provide knowledgeable parts support and exceptional customer service to retail customers, commercial customers, technicians, service departments, and other internal departments.

The ideal candidate is organized, customer-focused, detail-oriented, and able to work efficiently in a fast-paced heavy-duty truck dealership environment.

RESPONSIBILITIES:

· Assist customers and technicians in identifying and sourcing the correct parts for medium- and heavy-duty trucks.

· Provide accurate pricing, availability, and delivery information in person and by phone.

· Process parts sales, shop orders, special orders, will-call orders, and returns accurately.

· Pull, stage, tag, and distribute parts for customers, technicians, and other departments.

· Source unavailable parts and follow up on back-ordered, special-order, and emergency parts.

· Maintain accurate inventory and assist with inventory replenishment and lost-sales tracking.

· Assist outside sales representatives and support customer accounts as needed.

· Ensure invoices and related documentation are completed accurately.

· Maintain a clean, organized, safe, and professional parts department.

· Participate in company and manufacturer training to maintain current product knowledge.

· Provide professional and courteous service to customers, vendors, and dealership personnel.

· Perform other duties as assigned by management.

QUALIFICATIONS

· High school diploma or GED equivalent preferred.

· Previous parts counter experience required; heavy-duty truck, commercial vehicle, automotive,  

   equipment, or dealership experience strongly preferred.

· Knowledge of medium- and heavy-duty truck parts preferred.

· Strong customer service, communication, and organizational skills.

· Ability to work accurately and efficiently in a fast-paced environment.

· Computer skills and experience with electronic parts catalogs or inventory systems.

· Forklift experience or certification preferred.

· Bilingual English/Spanish is a plus.

· Valid driver's license with a satisfactory driving record may be required.

· Dependable, professional, safety-conscious, and team-oriented.

WHAT WE OFFER:

· $24 – $30+ per hour, depending on experience + Incentive Opportunities

· Medical Insurance

· 401(k) with Employer Match

· Paid Vacation & Sick Time

· Paid Training & Development

· Manufacturer/Product Training

· Career Growth Opportunities

JOIN THE GIBBS TEAM

Join Gibbs Truck Centers and become part of a team with a long-standing reputation for excellence in the commercial truck industry.

Gibbs Truck Centers is an Equal Opportunity Employer. We are committed to providing a workplace free from unlawful discrimination and harassment and make employment decisions based on qualifications, business needs, and applicable law.