Department: Parts
Reports To: Parts Manager
Location: Stevens Creek Chevrolet – San Jose, CA
The Parts Counterperson is responsible for providing exceptional service to internal and external customers by accurately identifying, sourcing, selling, and distributing automotive parts and accessories. This position plays a critical role in supporting the Service Department, Wholesale customers, Retail customers, and the overall profitability of the dealership.
The ideal candidate is customer-focused, organized, detail-oriented, and thrives in a fast-paced dealership environment. Accuracy, urgency, and teamwork are essential to success.
Assist retail, wholesale, and internal service customers professionally and courteously.
Accurately identify OEM Chevrolet, GMC, Cadillac, Buick, and GM parts using VIN-specific lookup.
Answer incoming phone calls promptly while providing pricing, availability, and technical information.
Recommend related parts and accessories to maximize customer satisfaction and sales opportunities.
Maintain a professional appearance and represent Stevens Creek Chevrolet in a positive manner.
Supply technicians with the correct parts quickly and accurately.
Verify parts before issuing to eliminate delays and incorrect installations.
Prioritize technician needs to maximize shop productivity and efficiency.
Communicate immediately regarding backorders, supersessions, or parts availability.
Work closely with Service Advisors to ensure repair orders are completed efficiently.
Receive, stock, and organize inventory accurately.
Maintain proper bin locations and inventory integrity.
Participate in cycle counts and annual physical inventories.
Pull and stage parts for repair orders and customer pickups.
Assist in maintaining a clean, safe, and organized parts department.
Process special orders accurately.
Notify customers immediately when special-order parts arrive.
Properly document returns, credits, warranty parts, and core returns.
Maintain accurate invoices, repair orders, and parts transactions in Tekion.
Follow all GM warranty and return policies.
Work cooperatively with Sales, Service, Body Shop, and Management.
Attend required dealership and GM training.
Follow all dealership safety procedures and policies.
Assist with additional duties as assigned by the Parts Manager.
A successful Parts Counterperson consistently demonstrates:
Outstanding customer service
Accurate parts identification
Fast response time
High first-time fill rate
Minimal parts returns due to counter errors
Strong communication with technicians and advisors
Clean and organized work area
Positive attitude and teamwork
Dependability and punctuality
High School Diploma or GED
Valid California Driver License
Basic computer skills
Strong communication and organizational skills
Ability to work in a fast-paced environment
Ability to lift up to 50 pounds
Previous dealership parts experience
General Motors parts knowledge
Experience with Tekion DMS
Experience using GM Electronic Parts Catalog (EPC)
Inventory management experience
Standing and walking for extended periods
Frequent bending, reaching, lifting, and carrying
Ability to lift up to 50 pounds
Working in warehouse and dealership environments
Every Parts Counterperson is expected to:
Put the customer first.
Support technician productivity.
Maintain 100% accuracy whenever possible.
Communicate proactively.
Take ownership of mistakes and resolve them quickly.
Protect dealership inventory.
Represent Stevens Creek Chevrolet with professionalism and integrity.
Our Parts Department is one of the dealership's most important profit centers. Every team member contributes to customer satisfaction, technician efficiency, and the financial success of Stevens Creek Chevrolet.
REQUIREMENTS
High school diploma or equivalent
Experience with auto parts sales (preferred)
Ability to work in a fast-paced work environment
Strong organizational and time management skills
Detail-oriented, have a professional appearance and strong work ethic
[BENEFITS]
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